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- Tasks: Join our global Service Desk team to solve IT issues and improve processes.
- Company: Drax, a leader in sustainable energy solutions.
- Benefits: Enjoy competitive pay, private healthcare, and generous holiday allowance.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real impact on the planet while advancing your IT career.
- Qualifications: Experience with Windows, Active Directory, and customer service skills.
The predicted salary is between 36000 - 60000 £ per year.
Location – Glasgow with regular travel across other sites
Who we are: We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.
About the role: You’ll be an integral part of the global Service Desk team, solving IT related issues for colleagues across the UK, North America, Canada and Japan. You’ll get to put your passion for delivering great customer service and high-quality support to good use. Day-to-day, you’ll ensure issues are resolved within agreed SLAs and help to deliver continual Service Improvements across the wider business. The role will also involve providing technical expertise to other IT functions. Some other duties include:
- Liaising with and providing technical expertise to other IT functions across the Drax Group
- Being the subject matter expert within the Service Desk for a defined list of systems and technologies
- Working with project teams to prepare for and onboard new and updated services
- Identifying process improvements within the Service Desk areas of responsibility
- Identifying opportunities to expand the scope of support provided within the Service Desk, embracing and encouraging a ‘shift left’ approach in collaboration with other support teams and service providers
Please note, this role covers regular travel across our Scottish hydro sites.
Who we’re looking for: You’ll be a strong communicator, keen problem-solver and love to contribute your ideas for improving processes. You’ll also have experience with the below:
- Windows operating systems
- Active Directory/ Azure Active Directory / Group Policy
- Microsoft Office/ Microsoft Exchange/ Office 365/ Microsoft Cloud Services
- Mobile Device Management, including Windows and Apple devices
- Installation, configuration, troubleshooting and maintenance of desktop hardware and software
Rewards and benefits: As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role you’ll get:
- A discretionary bonus depending on company performance
- Private Healthcare
- SAYE (Sharesave): discretionary scheme from time to time
- Personal accident cover
- Group personal pension plan where we’ll pay up to 10%
- Holiday 25 days plus bank holidays
- Reimbursement of the cost of your annual membership of one relevant and appropriate professional body
We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come. Together, we make it happen.
At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background.
How to apply: Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey. If you want to find out more about Drax, check out our LinkedIn page to see our latest news. We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email careers@drax.com. We reserve the right to close roles early when the particular role and / or location has had sufficient applications.
Senior IT Service Desk Analyst in Newcastle upon Tyne employer: Drax
Contact Detail:
Drax Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Desk Analyst in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current employees at Drax on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think of examples where you've solved IT issues or improved processes – they love that stuff!
✨Tip Number 3
Show your passion for sustainability! Drax is all about making a difference, so be ready to discuss how your values align with their mission to decarbonise the planet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Senior IT Service Desk Analyst in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Service Desk Analyst role. Highlight your experience with Windows operating systems, Active Directory, and any relevant customer service skills. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering great customer service and how your problem-solving skills can help us improve processes at Drax. Let your personality come through!
Showcase Your Technical Expertise: In your application, don’t forget to mention your technical expertise with tools like Microsoft Office, Exchange, and Mobile Device Management. We’re looking for someone who can be a subject matter expert, so make that clear!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Drax
✨Know Your Tech Inside Out
As a Senior IT Service Desk Analyst, you'll need to be well-versed in Windows operating systems, Active Directory, and Microsoft Cloud Services. Brush up on these technologies before your interview, and be ready to discuss your hands-on experience with them.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific challenges you faced, the steps you took to resolve them, and the outcomes. This will demonstrate your keen problem-solving abilities and your passion for delivering great customer service.
✨Emphasise Your Communication Skills
Strong communication is key in this role. Be prepared to discuss how you've effectively liaised with other IT functions or teams in previous positions. Highlight any experiences where your communication skills led to successful project outcomes or improved processes.
✨Be Ready to Discuss Process Improvements
The role involves identifying opportunities for process improvements. Think of instances where you've suggested or implemented changes that enhanced efficiency or service delivery. This shows your proactive approach and commitment to continual service improvement.