Customer Operations Administrator 12 month FTC Ipswich CLOSING DATE 7 September
Who we are:
Were not just talking about making a difference, were making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. Youll be joining our teams of practical doers, future thinkers and business champions. Were enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.
About the role:
As part of the Metering and Settlement Team, the Customer Operations Administrator will; - Manage a variety of different worklists with a clear understanding of the differences and how to process each effectively to minimise rework - Resolve any issues or queries as requested to support the delivery of team and company objectives - Improve our data quality by accurately recording or updating customer and contract data within our systems - Validate and process change of tenancies, where appropriate adhering to industry and business guidelines. - Escalate accounts where required to third parties and complete the relevant administration tasks, including accounts receivable tasks such as daily banking, write-offs and suspense - Co-ordinate lettering and email campaigns where applicable - Ensure customer accounts are accurate within the system and meet industry requirements - Work closely with third parties to ensure readings are received to ensure customers accounts remain in a healthy status
Who were looking for:
To be successful in this role youll ideally have - Experience in a customer-focused or administrative role - Knowledge of the electricity industry and regulatory frameworks (desirable) - The ability to take ownership and challenges the status quo, delivering right-first-time results and great customer outcomes - Excellent organisational skills and be adaptable and able to manage competing priorities in a fast-paced environment
Rewards and benefits:
As you help us to shape the future, weve shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role youll get: - A discretionary bonus depending on company performance - Private Healthcare - SAYE (Sharesave): discretionary scheme from time to time - Personal accident cover - Group personal pension plan where well pay up to 10% - Holiday 25 days plus
