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- Tasks: Document systems, maintain critical technologies, and ensure smooth operations.
- Company: Join Drax, a leader in renewable energy and sustainability.
- Benefits: Enjoy competitive pay, private healthcare, generous holiday, and a pension plan.
- Why this job: Make a real impact on the planet while developing your tech skills.
- Qualifications: Experience in IT operations and a passion for technology.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Full time, Permanent Location – Drax Power Station, Selby – Hybrid working
Closing date: 12 January
We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.
You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.
You’ll take ownership of documenting systems and processes within the technology tower, while actively contributing to configuration, maintenance, and the smooth operation of critical technologies. From installing, configuring, and testing environments to ensuring day-to-day patching, monitoring, and performance management, you’ll keep everything running at peak capacity and compliance.
You’ll monitor the environment to get full visibility into performance and availability, producing reviews, reports, and audit logs that demonstrate service quality. You’ll collaborate with Group IT to resolve escalations, support disaster recovery testing, and provide audit evidence, all while driving continual service improvement.
With a customer-centric approach, you’ll embrace IT Service Management practices, optimise infrastructure through ongoing analysis, and deliver resilient, compliant, and high-performing technology services that make a real impact.
- Desktop and mobile hardware and software
- Monitoring, event management and other operational tools
- Meeting room and AV technology
As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support:
- A discretionary bonus depending on company performance
- Private Healthcare
- SAYE (Sharesave): discretionary scheme from time to time
- Group personal pension plan where we’ll pay up to 10%
- Holiday 25 days plus bank holidays
To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background. Talk to us about flexible working!
If you want to find out more about Drax, check out our LinkedIn page to see our latest news.
ICT Operations Analyst in Liverpool employer: Drax
Contact Detail:
Drax Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Operations Analyst in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current employees at Drax on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by understanding Drax's mission and values. Show us how your skills align with their goal of a zero carbon future. We love candidates who are passionate about sustainability!
✨Tip Number 3
Practice common interview questions related to ICT operations. Think about scenarios where you've solved problems or improved processes. We want to see your practical experience shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the Drax team!
We think you need these skills to ace ICT Operations Analyst in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ICT Operations Analyst role. Highlight relevant experience and skills that match the job description, like your expertise in IT Service Management and performance monitoring.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about renewable energy and how your background makes you a perfect fit for Drax. Keep it concise but impactful.
Showcase Your Technical Skills: Don’t forget to mention your technical skills in your application. Whether it's your experience with desktop and mobile hardware or operational tools, make sure we see how you can contribute to keeping everything running smoothly.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Drax
✨Know Your Tech Inside Out
As an ICT Operations Analyst, you'll be dealing with critical technologies. Make sure you brush up on your knowledge of desktop and mobile hardware, software, and operational tools. Be ready to discuss how you've used these in past roles or projects.
✨Showcase Your Problem-Solving Skills
This role involves monitoring performance and resolving escalations. Prepare examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your analytical skills.
✨Emphasise Your Customer-Centric Approach
Drax values a customer-centric mindset. Think about times when you've gone above and beyond for users or clients. Be prepared to share specific instances where your actions led to improved service quality or user satisfaction.
✨Understand the Company’s Vision
Drax is focused on sustainable energy and decarbonisation. Familiarise yourself with their mission and recent initiatives. During the interview, express how your values align with theirs and how you can contribute to their goals in the ICT space.