Credit Management Administrator in Ipswich

12 month FTC – Ipswich/hybrid – CLOSING DATE: 10 March

Who we are: We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.

About the role: Be responsible for the completion of administrative duties within the Operations Credit Management function and provide wider support within the business unit where required. Serve as a primary point of contact for customers and key stakeholders, proactively identifying and resolving queries efficiently. Escalate complex issues to the appropriate manager, ensuring all relevant information is communicated accurately and promptly. Coordinate customer letter and email campaigns, ensuring communications are delivered on time and to a high standard. Distribute management information and provide clear, concise commentary to stakeholders. Support the wider team and department in achieving business objectives and delivering high‑quality outcomes. Conduct inbound and outbound customer contact as required. Escalate eligible accounts to third parties and manage associated processes, including monitoring account updates. Complete accounts receivable administrative tasks such as write‑offs, suspense management, and daily banking.

Who we’re looking for:

• Understanding of the energy sector and regulatory requirements
• Highly motivated, work on own initiative and capable of problem solving
• Strong administrative skills including Microsoft packages
• Strong attention to detail
• Excellent written and verbal communication skills
• Excellent organisational and prioritisation skills
• Strong time management, working at fast pace and to deadlines

Rewards and benefits:

• A discretionary bonus depending on company performance
• Private Healthcare
• SAYE (Sharesave): discretionary scheme from time to time
• Personal accident cover
• Group personal pension plan where we’ll pay up to 10%
• Holiday 25 days plus bank holidays
• Reimbursement of the cost of your annual membership of one relevant and appropriate professional body

We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come. Together, we make it happen. At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background.

How to apply: Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey. If you want to find out more about Drax, check out our LinkedIn page to see our latest news. We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email careers@drax.com. We reserve the right to close roles early when the particular role and / or location has had sufficient applications.