At a Glance
- Tasks: Join our global Service Desk team, solving IT issues and improving processes.
- Company: Drax, a leader in sustainable energy solutions.
- Benefits: Competitive salary, private healthcare, 25 days holiday, and a pension plan.
- Other info: Regular travel across sites and flexible working options available.
- Why this job: Make a real impact on climate change while advancing your IT career.
- Qualifications: Strong communication skills and knowledge of Windows, Active Directory, and Microsoft services.
The predicted salary is between 36000 - 60000 £ per year.
Full time, Permanent
Location: Onsite Glasgow with regular travel across other sites
Closing date: 9 March
Who we are: We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.
About the role: You’ll be an integral part of the global Service Desk team, solving IT related issues for colleagues across the UK, North America, Canada and Japan. You’ll get to put your passion for delivering great customer service and high-quality support to good use. Day-to-day, you’ll ensure issues are resolved within agreed SLAs and help to deliver continual Service Improvements across the wider business. The role will also involve providing technical expertise to 1st line Service Desk colleagues and other IT functions.
Some other duties include:
- Liaising with and providing technical expertise to other IT functions across the Drax Group
- Being the subject matter expert within the Service Desk for a defined list of systems and technologies
- Working with project teams to prepare for and onboard new and updated services
- Identifying process improvements within the Service Desk areas of responsibility
- Identifying opportunities to expand the scope of support provided within the Service Desk, embracing and encouraging a shift left approach in collaboration with other support teams and service providers
Please note, this role covers regular travel across our Scottish hydro sites and you’ll be expected to travel in your own vehicle the majority of the time. Expenses will be paid for your travel. You’ll be expected to travel to other sites on average around 2 days per week depending on business needs. This role requires you to be in the Glasgow office/on site 4 days per week and there’s the option to work one day from home. You must have a valid UK driving licence.
Who we’re looking for: You’ll be a strong communicator, keen problem-solver and love to contribute your ideas for improving processes. You’ll also have a working knowledge with the below:
- Windows operating systems
- Active Directory/ Azure Active Directory / Group Policy
- Microsoft Office/ Microsoft Exchange/ Office 365/ Microsoft Cloud Services
- Intune Device Management, including Windows and Apple devices
- Installation, configuration, troubleshooting and maintenance of desktop hardware and software
Rewards and benefits: As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role you’ll get:
- A discretionary bonus depending on company performance
- Private Healthcare
- SAYE (Sharesave): discretionary scheme from time to time
- Personal accident cover
- Group personal pension plan where we’ll pay up to 10%
- Holiday 25 days plus bank holidays
- Reimbursement of the cost of your annual membership of one relevant and appropriate professional body
We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come. Together, we make it happen.
At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background.
How to apply: Think this role’s for you? Click the apply now button to begin your Drax journey. If you want to find out more about Drax, check out our LinkedIn page to see our latest news. We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email.
We reserve the right to close roles early when the particular role and/or location has had sufficient applications.
Locations
Senior IT Service Desk Analyst in Glasgow, Scotland employer: Drax
Drax is an exceptional employer, offering a dynamic work environment in Glasgow where you can contribute to a sustainable future while advancing your career. With a strong focus on employee growth, competitive benefits including private healthcare and a generous pension plan, and a culture that values diversity and inclusion, Drax empowers its team members to make a meaningful impact. Join us in our mission to decarbonise the planet and enjoy the unique advantage of working alongside passionate professionals dedicated to innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Service Desk Analyst in Glasgow, Scotland
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Drax values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Drax might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Drax!
✨Direct Apply to Drax
Let's not forget to apply directly through the Drax website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Service Desk Analyst in Glasgow, Scotland
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Drax.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Drax. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Drax
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
