At a Glance
- Tasks: Manage customer accounts and resolve queries to support team objectives.
- Company: Join Drax, a leader in sustainable energy solutions.
- Benefits: Enjoy competitive pay, private healthcare, and 25 days holiday.
- Other info: Flexible working options and a commitment to inclusion.
- Why this job: Make a real impact on climate change while building your career.
- Qualifications: Customer service experience and strong organisational skills preferred.
The predicted salary is between 30000 - 40000 £ per year.
Who we are: We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.
About the role: As part of the Metering and Settlement Team, the Customer Operations Administrator will;
- Manage a variety of different worklists with a clear understanding of the differences and how to process each effectively to minimise rework
- Resolve any issues or queries as requested to support the delivery of team and company objectives
- Improve our data quality by accurately recording or updating customer and contract data within our systems
- Validate and process change of tenancies, where appropriate adhering to industry and business guidelines.
- Escalate accounts where required to third parties and complete the relevant administration tasks, including accounts receivable tasks such as daily banking, write-offs and suspense
- Co-ordinate lettering and email campaigns where applicable
- Ensure customer accounts are accurate within the system and meet industry requirements
- Work closely with third parties to ensure readings are received to ensure customers’ accounts remain in a healthy status
Who we’re looking for: To be successful in this role you’ll ideally have…
- Experience in a customer-focused or administrative role
- Knowledge of the electricity industry and regulatory frameworks (desirable)
- The ability to take ownership and challenge the status quo, delivering right-first-time results and great customer outcomes
- Excellent organisational skills and be adaptable and able to manage competing priorities in a fast-paced environment
Rewards and benefits: As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role you’ll get:
- A discretionary bonus depending on company performance
- Private Healthcare
- SAYE (Sharesave): discretionary scheme from time to time
- Personal accident cover
- Group personal pension plan where we’ll pay up to 10%
- Holiday 25 days plus bank holidays
- Reimbursement of the cost of your annual membership of one relevant and appropriate professional body
We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come. Together, we make it happen.
At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background.
How to apply: Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey. If you want to find out more about Drax, check out our LinkedIn page to see our latest news. We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email careers@drax.com. We reserve the right to close roles early when the particular role and / or location has had sufficient applications.
Locations
Customer Operations Administrator in Felixstowe, Suffolk employer: Drax
Drax is an exceptional employer, offering a dynamic work environment in Ipswich where you can contribute to a sustainable energy future. With a strong focus on employee growth, competitive benefits including private healthcare and a generous pension plan, and a culture that values diversity and inclusion, Drax empowers its team members to thrive both personally and professionally. Join us to make a meaningful impact while enjoying a supportive and flexible workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Administrator in Felixstowe, Suffolk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Drax. A friendly chat can give you insider info and maybe even a referral. Don’t be shy; we all love a good natter!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Drax’s mission and values, and think about how your experience aligns with their goals. We want to see that you’re genuinely interested in making a difference.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you’ve managed competing priorities in past roles. We love candidates who can juggle tasks like a pro while keeping everything on track.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Customer Operations Administrator in Felixstowe, Suffolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Operations Administrator role. Highlight your relevant experience in customer-focused or administrative roles, and show us how you can take ownership and deliver great outcomes.
Show Off Your Organisational Skills:In your application, give us examples of how you've managed competing priorities in a fast-paced environment. We want to see that you can juggle tasks effectively and keep everything on track!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and get straight to the point. This will help us understand your qualifications and how you fit into our team without any fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at Drax!
How to prepare for a job interview at Drax
✨Know the Company Inside Out
Before your interview, take some time to research Drax and its mission. Understand their commitment to renewable energy and how they aim to decarbonise the planet. This knowledge will not only impress your interviewers but also help you align your answers with their values.
✨Showcase Your Customer Focus
As a Customer Operations Administrator, you'll need to demonstrate your experience in customer-focused roles. Prepare examples of how you've resolved customer issues or improved processes in previous jobs. Highlighting your ability to deliver great customer outcomes will set you apart.
✨Be Organised and Adaptable
The role requires excellent organisational skills and the ability to manage competing priorities. During the interview, share specific instances where you've successfully juggled multiple tasks or adapted to changes in a fast-paced environment. This will show that you're ready for the challenges ahead.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for data management, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
