At a Glance
- Tasks: Manage customer accounts, resolve queries, and improve data quality in a fast-paced environment.
- Company: Join Drax, a leader in sustainable energy and climate action.
- Benefits: Enjoy competitive pay, private healthcare, 25 days holiday, and a pension plan.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real impact on the planet while building your career in a supportive team.
- Qualifications: Customer service experience and strong organisational skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
Who we are: We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.
About the role: As part of the Metering and Settlement Team, the Customer Operations Administrator will;
- Manage a variety of different worklists with a clear understanding of the differences and how to process each effectively to minimise rework
- Resolve any issues or queries as requested to support the delivery of team and company objectives
- Improve our data quality by accurately recording or updating customer and contract data within our systems
- Validate and process change of tenancies, where appropriate adhering to industry and business guidelines.
- Escalate accounts where required to third parties and complete the relevant administration tasks, including accounts receivable tasks such as daily banking, write-offs and suspense
- Co-ordinate lettering and email campaigns where applicable
- Ensure customer accounts are accurate within the system and meet industry requirements
- Work closely with third parties to ensure readings are received to ensure customers’ accounts remain in a healthy status
Who we’re looking for: To be successful in this role you’ll ideally have…
- Experience in a customer-focused or administrative role
- Knowledge of the electricity industry and regulatory frameworks (desirable)
- The ability to take ownership and challenge the status quo, delivering right-first-time results and great customer outcomes
- Excellent organisational skills and be adaptable and able to manage competing priorities in a fast-paced environment
Rewards and benefits: As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role you’ll get:
- A discretionary bonus depending on company performance
- Private Healthcare
- SAYE (Sharesave): discretionary scheme from time to time
- Personal accident cover
- Group personal pension plan where we’ll pay up to 10%
- Holiday 25 days plus bank holidays
- Reimbursement of the cost of your annual membership of one relevant and appropriate professional body
We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come. Together, we make it happen.
At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background.
How to apply: Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey. If you want to find out more about Drax, check out our LinkedIn page to see our latest news. We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email careers@drax.com. We reserve the right to close roles early when the particular role and/or location has had sufficient applications.
Locations
Customer Operations Administrator in Essex, Harwich employer: Drax
Drax is an exceptional employer, offering a dynamic work environment in Ipswich where you can contribute to a sustainable future. With a strong focus on employee growth, competitive benefits including private healthcare and a generous pension plan, and a culture that values diversity and inclusion, Drax empowers its team members to thrive both personally and professionally. Join us to be part of a passionate team dedicated to making a real impact on the climate challenge.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Administrator in Essex, Harwich
✨Tip Number 1
Get to know the company inside out! Research Drax's mission and values, especially their commitment to sustainability. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Having a chat with someone already in the company can give you insider tips and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer operations. Think about how your past experiences align with the role’s requirements, especially around data management and customer service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Operations Administrator in Essex, Harwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Operations Administrator role. Highlight your relevant experience in customer-focused or administrative roles, and show us how you can take ownership and deliver great outcomes.
Show Off Your Organisational Skills:In your application, give us examples of how you've managed competing priorities in a fast-paced environment. We want to see that you can juggle tasks effectively and keep everything on track!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and get straight to the point. This will help us understand your qualifications and how you fit into our team without any fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at Drax!
How to prepare for a job interview at Drax
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the electricity industry and any relevant regulatory frameworks. This will not only show your interest in the role but also demonstrate that you’re prepared to tackle the challenges that come with it.
✨Show Off Your Organisational Skills
As a Customer Operations Administrator, you'll need to manage multiple tasks effectively. During the interview, be ready to share examples of how you've successfully organised competing priorities in previous roles. This will highlight your ability to thrive in a fast-paced environment.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific instances where you've resolved customer issues or administrative challenges. Highlighting your problem-solving skills will show that you can take ownership and deliver right-first-time results, which is crucial for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company’s approach to sustainability, or how they measure success in the Customer Operations team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
