At a Glance
- Tasks: Support service teams by managing customer accounts and building relationships.
- Company: Join Drax, a leader in renewable energy and carbon removal solutions.
- Benefits: Enjoy private healthcare, a bonus scheme, 25 days holiday, and a pension plan.
- Other info: Flexible working options available; apply now to start your journey with Drax!
- Why this job: Make a real impact on climate change while developing your career in a supportive environment.
- Qualifications: No prior customer service experience needed; just a passion for helping others.
The predicted salary is between 28800 - 43200 £ per year.
12 Month fixed term contract
Location – Ipswich – 3 days per week in office
Closing date – 26th July 2025
Who we are:
We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.
You’ll be joining our teams of practical doers, future thinkers, and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.
About the role:
You’ll be a support to our service teams by clearing worklists & ensuring our customers’ accounts are accurate, you’ll have the opportunity to work with other service teams, so you’ll build fantastic relationships and feel a real sense of achievement from your work.
We’re steered by our values, and the work you’ll do is important. We’ll empower and encourage you to take action, to make informed decisions and to do the right thing. We love working at pace, so you’ll get a real buzz from being part of our team.
There’s plenty of opportunity for development and a huge amount to gain professionally and personally working as part of Drax Energy Solutions. We love to promote from within, and we’re proud of our positive working environment in which support and reward are key.
Who we’re looking for:
You don’t need to have worked in customer services before (but great if you have) – what’s more important to us is that you’ve got a natural desire to give create a great experience for people. You’ll want to make a difference, you’ll want to resolve issues, and you’ll want to exceed expectation.
It’s likely you’ll enjoy taking ownership of things – you love getting the job done! You’re proactive, organised, and adaptable – a self starter and a great team player. And it goes without saying you’ll be a strong communicator and relationship builder.
Rewards and benefits:
- A discretionary bonus depending on company performance
- Private Healthcare with Vitality
- SAYE (Sharesave): discretionary scheme from time to time
- Personal accident cover
- Group personal pension plan where we’ll pay up to 10%
- Holiday 25 days plus bank holidays
- Reimbursement of the cost of your annual membership of one relevant and appropriate professional body
We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come.
Together, we make it happen.
At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background.
Talk to us about flexible working!
How to apply:
Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey. If you want to find out more about Drax, check out our LinkedIn page to see our latest news. We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email careers@drax.com
Customer Operations Administrator in Ipswich employer: Drax
Drax is an exceptional employer, offering a vibrant work culture in Ipswich that prioritises employee growth and development. With a strong commitment to sustainability, we provide a supportive environment where your contributions make a real difference, alongside competitive benefits such as private healthcare, generous holiday allowance, and opportunities for professional advancement. Join us to be part of a team that values your input and empowers you to thrive in a meaningful role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Administrator in Ipswich
✨Tip Number 1
Familiarise yourself with Drax's mission and values. Understanding their commitment to renewable energy and customer service will help you align your responses during any interviews or discussions, showcasing that you're a good fit for their culture.
✨Tip Number 2
Highlight your problem-solving skills in conversations. Since the role requires resolving issues and exceeding expectations, be ready to share examples from your past experiences where you've successfully tackled challenges.
✨Tip Number 3
Network with current or former employees of Drax on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specifics of the Customer Operations Administrator role, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your adaptability and teamwork skills. The job description emphasises being proactive and a great team player, so think of instances where you've demonstrated these qualities in previous roles or projects.
We think you need these skills to ace Customer Operations Administrator in Ipswich
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Operations Administrator position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and achievements. Use bullet points for clarity and focus on quantifiable results where possible, especially in customer service or administrative roles.
Write a Strong Cover Letter:Your cover letter should express your enthusiasm for the role and the company. Highlight your desire to create great customer experiences and your proactive approach to problem-solving. Make sure to connect your personal values with those of Drax.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Drax
✨Show Your Passion for Customer Service
Even if you haven't worked in customer service before, express your genuine desire to create great experiences for customers. Share examples from your past where you've gone above and beyond to help someone, as this will resonate with the company's values.
✨Demonstrate Proactivity and Ownership
Highlight instances where you've taken initiative in previous roles or projects. The company values self-starters, so be ready to discuss how you approach tasks and ensure they are completed efficiently.
✨Emphasise Communication Skills
Strong communication is key for this role. Prepare to discuss how you've built relationships in the past, whether in a professional or personal context. Be clear and concise in your responses during the interview to showcase your ability to communicate effectively.
✨Be Ready to Discuss Adaptability
The role requires someone who can adapt to changing situations. Think of examples where you've successfully navigated change or dealt with unexpected challenges. This will demonstrate your flexibility and readiness to thrive in a fast-paced environment.
