At a Glance
- Tasks: Manage customer accounts and resolve queries to support team objectives.
- Company: Join Drax, a leader in sustainable energy solutions.
- Benefits: Enjoy competitive pay, private healthcare, and 25 days holiday.
- Other info: Flexible working options and a commitment to inclusion.
- Why this job: Make a real impact on climate change while building your career.
- Qualifications: Customer service experience and strong organisational skills preferred.
The predicted salary is between 30000 - 40000 £ per year.
12 month FTC Ipswich CLOSING DATE – 14 June
Who we are:
We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.
About the role:
- Manage a variety of different worklists with a clear understanding of the differences and how to process each effectively to minimise rework
- Resolve any issues or queries as requested to support the delivery of team and company objectives
- Improve our data quality by accurately recording or updating customer and contract data within our systems
- Validate and process change of tenancies, where appropriate adhering to industry and business guidelines
- Escalate accounts where required to third parties and complete the relevant administration tasks, including accounts receivable tasks such as daily banking, write-offs and suspense
- Co-ordinate lettering and email campaigns where applicable
- Ensure customer accounts are accurate within the system and meet industry requirements
- Work closely with third parties to ensure readings are received to ensure customers’ accounts remain in a healthy status
Who we’re looking for:
To be successful in this role you’ll ideally have…
- Experience in a customer-focused or administrative role
- Knowledge of the electricity industry and regulatory frameworks (desirable)
- The ability to take ownership and challenge the status quo, delivering right-first-time results and great customer outcomes
- Excellent organisational skills and be adaptable and able to manage competing priorities in a fast-paced environment
Rewards and benefits:
As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role you’ll get:
- A discretionary bonus depending on company performance
- Private Healthcare
- SAYE (Sharesave): discretionary scheme from time to time
- Personal accident cover
- Group personal pension plan where we’ll pay up to 10%
- Holiday 25 days plus bank holidays
- Reimbursement of the cost of your annual membership of one relevant and appropriate professional body
We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come. Together, we make it happen.
At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background.
How to apply:
Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey. If you want to find out more about Drax, check out our LinkedIn page to see our latest news. We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email careers@drax.com. We reserve the right to close roles early when the particular role and/or location has had sufficient applications.
Customer Operations Administrator in Colchester employer: Drax
Drax is an exceptional employer that prioritises sustainability and employee well-being, offering a dynamic work culture where your contributions directly impact the future of renewable energy. Located in Ipswich, the company provides a range of benefits including private healthcare, a generous pension plan, and opportunities for professional development, all while fostering an inclusive environment that values diverse perspectives. Join us to not only advance your career but also to be part of a mission that aims to decarbonise the planet for generations to come.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Administrator in Colchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Drax. A friendly chat can give you insights and maybe even a referral. Don’t be shy; we all love a good conversation!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Drax’s mission and values, and think about how your experience aligns with their goals. We want to see that you’re genuinely interested in making a difference.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you’ve managed competing priorities in past roles. We love candidates who can juggle tasks like a pro while keeping everything on track.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and professional, which is exactly what we’re looking for!
We think you need these skills to ace Customer Operations Administrator in Colchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Operations Administrator role. Highlight your relevant experience in customer-focused or administrative roles, and don’t forget to mention any knowledge of the electricity industry if you have it!
Show Off Your Organisational Skills:In your application, give examples of how you've managed competing priorities in a fast-paced environment. We love seeing candidates who can juggle multiple tasks while keeping everything organised and on track.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate candidates who can communicate effectively, especially when it comes to resolving issues and queries.
Apply Through Our Website:Don’t forget to hit that ‘apply now’ button on our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen to join our team at Drax!
How to prepare for a job interview at Drax
✨Know the Company Inside Out
Before your interview, take some time to research Drax and its mission. Understand their commitment to renewable energy and how they aim to decarbonise the planet. This knowledge will not only impress your interviewers but also help you align your answers with their values.
✨Showcase Your Customer Focus
As a Customer Operations Administrator, you'll need to demonstrate your experience in customer-focused roles. Prepare examples of how you've resolved customer queries or improved processes in previous jobs. Highlighting your ability to deliver great customer outcomes will set you apart.
✨Be Organised and Adaptable
The role requires excellent organisational skills and the ability to manage competing priorities. During the interview, share specific instances where you've successfully juggled multiple tasks or adapted to changes in a fast-paced environment. This will show that you're ready for the challenges ahead.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, or future projects at Drax. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
