Senior IT Service Desk Analyst at Drax Group, based at Drax Power Station, Selby, with on-site work and one day weekly from home. You will provide high-quality IT support, resolve incidents, handle service requests and coach junior analysts to improve processes and issue resolution.
You’ll lead escalations, ensure secure, customer-focused support, and contribute to continuous improvements in the service desk. A strong ITIL background and Microsoft tech expertise are essential.
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Senior IT Service Desk Lead – Hybrid, Mentoring & Improvements employer: Drax Group
Drax Group is an exceptional employer located in Ipswich, offering a dynamic work environment where collaboration and ownership are highly valued. Employees benefit from comprehensive healthcare and pension contributions, alongside opportunities for professional growth within a supportive team culture that prioritises data quality and customer satisfaction. Join us to make a meaningful impact in a fast-paced setting while enjoying the advantages of working with a leading energy company.
