At a Glance
- Tasks: Provide top-notch IT support and customer service to various business units.
- Company: Join Drax Group, a leader in energy and technology.
- Benefits: Enjoy private healthcare, a bonus scheme, and 25 days holiday.
- Other info: On-site role 4 days a week with great career growth opportunities.
- Why this job: Be the face of IT and make a real difference in a dynamic environment.
- Qualifications: Experience in 1st line IT support and knowledge of Windows systems required.
The predicted salary is between 30000 - 40000 € per year.
Full time, Permanent
Location – London, on-site 4 days a week
Career level – 7
About the role
As the face of the Group IT department, you’ll provide excellent customer service to all consumers of the IT services provided to support the various business units across the Drax Group. You will be responsible for always delivering high-quality service to the business, ensuring that incidents and service requests are worked quickly and efficiently in line with agreed SLAs, ensuring the customer and relevant systems are updated throughout. The support provided will be through a combination of walk-up and desk-side support as well as remote support to customers in other Drax locations globally. This role will be expected to be on site 4 days a week.
Skills & Qualifications
- Experience of working in a 1st line IT support role
- Windows operating systems
- Active Directory / Group Policy / SCCM / Intune / Autopilot
- Microsoft Office / Microsoft Exchange / Office 365 / Microsoft Cloud Services
- Mobile Device Management, including Windows and Apple devices
- Meeting room audio/visual equipment
- Installation, configuration, troubleshooting and maintenance of desktop hardware and software
This role does not offer Skilled Worker visa sponsorship or visa-related support. Applicants must have the valid right to work in the United Kingdom for the duration of the employment without the need for employer sponsorship.
Rewards & Benefits
As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role you’ll get:
- A discretionary bonus depending on company performance
- Private Healthcare
- SAYE (Sharesave): discretionary scheme from time to time
- Personal accident cover
- Group personal pension plan where we’ll pay up to 10%
- Holiday 25 days plus
IT Service Desk Analyst in London employer: Drax Group
Drax Group is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work culture in the heart of London. As an IT Service Desk Analyst, you will benefit from a comprehensive rewards package, including private healthcare and a generous pension plan, while working alongside a supportive team dedicated to delivering high-quality IT services. With opportunities for career advancement and a commitment to fostering a collaborative environment, Drax Group is the ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Drax Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd handle specific issues with Windows or Office 365. We want you to show off your problem-solving skills and customer service flair!
✨Tip Number 3
Don’t forget to research Drax Group! Knowing their values and recent projects can help you tailor your answers during the interview. It shows you’re genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining us directly. Let’s get you that IT Service Desk Analyst role!
We think you need these skills to ace IT Service Desk Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight your experience in 1st line IT support and any relevant skills like Windows operating systems and Active Directory. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer service in IT. Share specific examples of how you've resolved issues quickly and efficiently, as this aligns perfectly with our expectations.
Showcase Your Technical Skills:Don’t forget to showcase your technical skills in your application. Mention your experience with Microsoft Office, SCCM, and any mobile device management tools. We love seeing candidates who are well-versed in the technologies we use!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll get to see more about our company culture and values while you’re at it!
How to prepare for a job interview at Drax Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, Active Directory, and Microsoft Office. Be ready to discuss your experience with troubleshooting and supporting desktop hardware and software, as this will likely come up during the interview.
✨Showcase Your Customer Service Skills
As an IT Service Desk Analyst, you'll be the face of the IT department. Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved issues quickly and efficiently, and be ready to share those stories.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for this role. Be prepared to discuss how you’ve worked within SLAs in the past and how you prioritise tasks to ensure timely resolution of incidents and service requests.
✨Prepare for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask you how you would handle a specific technical issue or customer complaint. Practise your problem-solving approach and think through how you would communicate solutions clearly to non-technical users.
