At a Glance
- Tasks: Provide top-notch IT support and customer service to Drax's global teams.
- Company: Join Drax, a leader in renewable energy and sustainability.
- Benefits: Enjoy 25 days holiday, private healthcare, and a generous pension plan.
- Other info: Flexible working options available; join a diverse and inclusive team.
- Why this job: Make a real impact on climate change while building your career.
- Qualifications: Experience in 1st line IT support and strong customer service skills required.
The predicted salary is between 28800 - 43200 € per year.
Full time, Permanent. Location – London, on-site 4 days a week. Career level 7.
About the role
As the face of Group IT department, you’ll provide excellent customer service to all consumers of the IT services provided to support the various business units across the Drax Group. You will be responsible for always delivering a high-quality service to the business, ensuring that incidents and service requests are worked quickly and efficiently in line with agreed SLAs, ensuring the customer and relevant systems are updated throughout. The support you provide will be through a combination of walk‑up and deskside support as well as remote support to customers in other Drax locations globally. This role will be expected to be on site 4 days a week.
Who we’re looking for
You’ll be a driven and enthusiastic individual with great customer service skills, good attention to detail and able to prioritise and manage your own workload in line with business expectations.
Experience and Knowledge
- Experience of working in a 1st line IT support role
- Windows operating systems
- Active Directory / Group Policy / SCCM / Intune / Autopilot
- Microsoft Office / Microsoft Exchange / Office 365 / Microsoft Cloud Services
- Mobile Device Management, including Windows and Apple devices
- Meeting room audio/visual equipment
- Installation, configuration, troubleshooting and maintenance of desktop hardware and software
This role does not offer Skilled Worker visa sponsorship or visa‑related support. Applicants must have the valid right to work in the United Kingdom for the duration of the employment without the need for employer sponsorship.
Rewards and benefits
- A discretionary bonus depending on company performance
- Private Healthcare
- SAYE (Sharesave): discretionary scheme from time to time
- Personal accident cover
- Group personal pension plan where we’ll pay up to 10%
- Holiday 25 days plus bank holidays
- Reimbursement of the cost of your annual membership of one relevant and appropriate professional body
We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come.
Inclusivity
Together, we make it happen. At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background.
Flexible working
Talk to us about flexible working!
How to apply
Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey. If you want to find out more about Drax, check out our LinkedIn page to see our latest news. We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email careers@drax.com. We reserve the right to close roles early when the particular role and / or location has had sufficient applications.
IT Service Desk Analyst employer: Drax Group
Drax is an exceptional employer, offering a dynamic work environment in London where you can make a real impact on the climate challenge while advancing your career. With a strong focus on inclusivity and employee growth, Drax provides generous benefits including private healthcare, a competitive pension plan, and 25 days of holiday, all while fostering a culture of collaboration and innovation. Join a team of passionate individuals dedicated to shaping a sustainable future and enjoy the unique opportunity to contribute to a global leader in renewable energy.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Drax and its mission. Understanding their commitment to sustainability and how they operate will help you connect your skills to their goals.
✨Tip Number 2
Practice your customer service scenarios. Since this role is all about providing top-notch support, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these during your interview!
✨Tip Number 3
Show off your tech skills! Make sure you’re comfortable discussing your experience with Windows, Active Directory, and other tools mentioned in the job description. Being able to talk confidently about your technical abilities can really set you apart.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and the company.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight your customer service skills and relevant IT experience, especially with Windows systems and Microsoft services. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Drax. Let us know what makes you the perfect fit for our team!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and provide excellent support, so share those success stories with us!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Drax Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, Active Directory, and Microsoft Office. Being able to confidently discuss your experience with these tools will show that you're ready to hit the ground running.
✨Customer Service is Key
Since this role is all about providing excellent customer service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be prepared to share these stories during the interview to demonstrate your commitment to high-quality service.
✨Practice Problem-Solving Scenarios
Prepare for potential technical questions or scenarios you might face on the job. Think through how you would troubleshoot common IT issues, as this will showcase your analytical skills and ability to work under pressure.
✨Show Enthusiasm for Sustainability
Drax is focused on making a positive impact on the environment, so express your passion for sustainability and how it aligns with your career goals. This will help you connect with the company’s mission and values during the interview.
