Customer Service Advisor in Ipswich

Who we are

We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero‑carbon, lower‑cost energy future for all, and working hard to decarbonise the planet for generations to come.

About the role

Our Customer Service Advisors are at the heart of our business – part of an amazing team who are helping to enable a zero‑carbon, lower‑cost energy future by changing the way organisations generate, source and use energy, and we want you to be part of that! We’re helping our customers through our decarbonisation solutions, including electric vehicle charging and the supply of renewable electricity, and our customers need us to deliver an incredible customer experience as part of their net‑zero journey. You’ll be a first point of contact for our customers, both responding to queries and proactively managing their accounts – so you’ll build fantastic relationships and feel a real sense of achievement from your work. A trusted advisor, you’ll cover the end‑to‑end customer lifecycle. That means everything from making welcome calls, to resolving issues, to dealing in invoicing and payments, to spotting opportunities – you name it, you’ll do it. Plenty of variety. Boredom is not an option!

We’re looking for

You don’t need to have worked in customer services before (but it’s great if you have) – what’s more important to us is that you’ve got a natural desire to create a great experience for people. You’ll want to make a difference, you’ll want to resolve issues, and you’ll want to exceed expectations. It’s likely you’ll enjoy taking ownership of things – you love getting the job done! You’re proactive, organised, and adaptable – a self‑starter and a great team player. And it goes without saying you’ll be a strong communicator and relationship builder.

Rewards and benefits

• A discretionary bonus depending on company performance
• Private Healthcare
• SAYE (ShareSave): discretionary scheme from time to time
• Personal accident cover
• Group personal pension plan where we’ll pay up to 10%
• Holiday 25 days plus bank holidays
• Reimbursement of the cost of your annual membership of one relevant and appropriate professional body

We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come. At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. We actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background.

How to apply

Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey. If you want to find out more about Drax, check out our LinkedIn page to see our latest news. We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email careers@drax.com. This role does not offer Skilled Worker visa sponsorship or visa‑related support. Applicants must have the valid right to work in the United Kingdom for the duration of the employment without the need for employer sponsorship. We reserve the right to close roles early when the particular role and/or location has had sufficient applications.