Drax Group in Ipswich is seeking a Customer Operations Team Leader to guide a team of around 10 FTE and drive high-quality customer outcomes. The role reports to the Customer Service Manager and blends hands-on leadership with process excellence.
The successful candidate will foster a values-led culture, ensure compliance, and optimise capacity and workflow in a hybrid pattern with three days on-site each week.
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Customer Operations Team Lead (Hybrid) in Ipswich employer: Drax Group
Drax Group is an exceptional employer located in Ipswich, offering a dynamic work environment where collaboration and ownership are highly valued. Employees benefit from comprehensive healthcare and pension contributions, alongside opportunities for professional growth within a supportive team culture that prioritises data quality and customer satisfaction. Join us to make a meaningful impact in a fast-paced setting while enjoying the advantages of working with a leading energy company.
