Senior IT Service Desk Analyst at Drax Group based in Glasgow requires seasoned Service Desk expertise to support colleagues across the business. You will resolve incidents, handle service requests, coach analysts, and act as escalation point while promoting security and customer focus.
You will drive process consistency, document known issues, and contribute to continuous improvement across the team in a fast-paced, hybrid environment.
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Senior IT Service Desk Lead - Hybrid (Glasgow) employer: Drax Group
Drax Group is an exceptional employer located in Ipswich, offering a dynamic work environment where collaboration and ownership are highly valued. Employees benefit from comprehensive healthcare and pension contributions, alongside opportunities for professional growth within a supportive team culture that prioritises data quality and customer satisfaction. Join us to make a meaningful impact in a fast-paced setting while enjoying the advantages of working with a leading energy company.
