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- Tasks: Be the first point of contact for customers, managing queries and accounts.
- Company: Join Drax, a leader in sustainable energy solutions.
- Benefits: Enjoy competitive salary, private healthcare, and 25 days holiday.
- Other info: Flexible working options and a supportive team environment.
- Why this job: Make a real impact on the planet while building great customer relationships.
- Qualifications: No prior experience needed, just a passion for helping others.
The predicted salary is between 27000 - 28000 £ per year.
We're looking for Customer Service Advisors to join our team in Ipswich. Our CSAs are at the heart of our business – part of an amazing team who are helping to enable a zero carbon, lower cost energy future by changing the way organisations generate, source and use energy.
Who we are: We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.
About the role: We’re helping our customers through our decarbonisation solutions, including electric vehicle charging, and the supply of renewable electricity, and our customers need us to deliver an incredible customer experience as part of their net-zero journey. You’ll be a first point of contact for our customers, both responding to queries and proactively managing their accounts – so you’ll build some fantastic relationships and feel a real sense of achievement from your work. A trusted advisor, you’ll cover the end-to-end customer lifecycle. That means everything from making welcome calls, to resolving issues, to dealing with invoicing and payments, to spotting opportunities to…you name it, you’ll do it – so plenty of variety. Boredom is not an option!
Who we’re looking for: You don’t need to have worked in customer services before (but great if you have) – what’s more important to us is that you’ve got a natural desire to give create a great experience for people. You’ll want to make a difference, you’ll want to resolve issues, and you’ll want to exceed expectation. It’s likely you’ll enjoy taking ownership of things – you love getting the job done! You’re proactive, organised, and adaptable – a self starter and a great team player. And it goes without saying you’ll be a strong communicator and relationship builder.
Rewards and benefits: As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role you’ll get:
- A discretionary bonus depending on company performance
- Private Healthcare
- SAYE (Sharesave): discretionary scheme from time to time
- Personal accident cover
- Group personal pension plan where we’ll pay up to 10%
- Holiday 25 days plus bank holidays
- Reimbursement of the cost of your annual membership of one relevant and appropriate professional body
We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come. Together, we make it happen.
At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background.
How to apply: Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey. If you want to find out more about Drax, check out our LinkedIn page to see our latest news. We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email careers@drax.com. This role does not offer Skilled Worker visa sponsorship or visa-related support. Applicants must have the valid right to work in the United Kingdom for the duration of the employment without the need for employer sponsorship.
Customer Service Advisor employer: Drax Group
Contact Detail:
Drax Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Drax and their mission towards a zero carbon future. This will not only help you answer questions better but also show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a strong communicator. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues or exceeded expectations. This will demonstrate your proactive nature and ability to take ownership of challenges.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about creating great experiences for our customers and are excited about making a difference in the energy sector.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. We’re looking for proactive, organised individuals, so share examples that showcase these traits and how they can benefit our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your key strengths and experiences effectively. Remember, we want to get to know you!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. Let’s make this happen together!
How to prepare for a job interview at Drax Group
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission and values. Understand their commitment to a zero carbon future and how they support customers in their decarbonisation journey. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
Even if you haven't worked in customer service before, think of examples from your past experiences where you've gone above and beyond for someone. Highlight your proactive nature and ability to resolve issues, as these are key traits they’re looking for in a Customer Service Advisor.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Practice responses that demonstrate your problem-solving skills and ability to build relationships. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the role or the company culture. This shows your enthusiasm and helps you determine if the company is the right fit for you. Consider asking about their approach to team collaboration or how they measure success in customer service.