Customer OperationsAdministrator
6 month FTC
Ipswich
CLOSING DATE–20 October
Who we are:
We’re not just talkingabout making a difference, we’re making it happen.
We generate dispatchable,renewable power and create stable energy in an uncertain world.
Building on ourproud heritage, we have ambition to become the global leader in sustainablebiomass and carbon removals.
You’ll be joining ourteams of practical doers, future thinkers and business champions.
We’reenabling a zero carbon, lower cost energy future for all, and working hard todecarbonise the planet for generations to come.
About the role:
As part of the Meteringand Settlement Team, the Customer Operations Administrator will;
- Manage a variety of different worklists with a clear understanding of the differences and how to process each effectively to minimise rework
- Resolve any issues or queries as requested to support the delivery of team and company objectives
- Improve our data quality by accurately recording or updating customer and contract data within our systems
- Validate and process change of tenancies, where appropriate adhering to industry and business guidelines.
- Escalate accounts where required to third parties and complete the relevant administration tasks, including accounts receivable tasks such as daily banking, write-offs and suspense
- Co-ordinate lettering and email campaigns where applicable
- Ensure customer accounts are accurate within the system and meet industry requirements
- Work closely with third parties to ensure readings are received to ensure customers’ accounts remain in a healthy status
Who we’re looking for:
- Experience in a customer-focused or administrative role
- Knowledge of the electricity industry and regulatory frameworks (desirable)
- The ability to take ownership and challenges the status quo, delivering right-first-time results and great customer outcomes
- Excellent organisational skills and be adaptable and able to manage competing priorities in a fast-paced environment
Rewards and benefits:
As you help us to shapethe future, we’ve shaped our rewards and benefits to help you thrive andsupport your lifestyle. Ifsuccessful in this role you’ll get:
- A discretionary bonus depending on company performance
- Private Healthcare
- SAYE (Sharesave): discretionary scheme from time to time
- Personal accident cover
- Group personal pension plan where we’ll pay up to 10%
- Holiday 25 days plus bank holidays
- Reimbursement of the cost of your annual membership of one relevant and appropriate professional body
We’re committed tomaking a tangible impact on the climate challenge we all face. Drax is whereyour individual purpose can work alongside your career drive. We work as partof a team that shares a passion for doing what’s right for the future. WithDrax you can shape your career and a future for generations to come.
Together, we make ithappen.
At Drax, we’re committedto fostering an environment where everyone feels valued and respected,regardless of their role. To make this a reality, we actively work to betterrepresent the communities we operate in, foster inclusion, and establish fairprocesses.
Talk to us aboutflexible working!
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Customer Operations Administrator in Ipswich employer: Drax Group
Drax Group is an exceptional employer located in Ipswich, offering a dynamic work environment where collaboration and ownership are highly valued. Employees benefit from comprehensive healthcare and pension contributions, alongside opportunities for professional growth within a supportive team culture that prioritises data quality and customer satisfaction. Join us to make a meaningful impact in a fast-paced setting while enjoying the advantages of working with a leading energy company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Administrator in Ipswich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Drax Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Drax Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Drax Group:Your cover letter is your chance to shine! Tell us why you want to work at Drax Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Drax Group!
How to prepare for a job interview at Drax Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
