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- Tasks: Provide top-notch IT support and customer service to various business units.
- Company: Join Drax, a leader in sustainable energy solutions.
- Benefits: Enjoy competitive pay, private healthcare, and 25 days holiday.
- Why this job: Make a real impact on the climate while advancing your career.
- Qualifications: Experience in 1st line IT support and strong customer service skills.
- Other info: Dynamic team environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Location – London, on-site 4 days a week
Career level 7
About the role: As the face of Group IT department, you’ll provide excellent customer service to all consumers of the IT services provided to support the various business units across the Drax Group. You will be responsible for always delivering a high-quality service to the business, ensuring that incidents and service requests are worked quickly and efficiently in line with agreed SLAs, ensuring the customer and relevant systems are updated throughout. The support you provide will be through a combination of walk-up and deskside support as well as remote support to customers in other Drax locations globally. This role will be expected to be on site 4 days a week.
Who we are: We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.
Who we’re looking for: You’ll be a driven and enthusiastic individual with great customer service skills, good attention to detail and able to prioritise and manage your own workload in line with business expectations.
You’ll be required to have the following experience and knowledge:
- Experience of working in a 1st line IT support role
- Windows operating systems
- Active Directory / Group Policy / SCCM / Intune / Autopilot
- Microsoft Office / Microsoft Exchange / Office 365 / Microsoft Cloud Services
- Mobile Device Management, including Windows and Apple devices
- Meeting room audio/visual equipment
- Installation, configuration, troubleshooting and maintenance of desktop hardware and software
Rewards and benefits: As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role you’ll get:
- A discretionary bonus depending on company performance
- Private Healthcare
- SAYE (Sharesave): discretionary scheme from time to time
- Personal accident cover
- Group personal pension plan where we’ll pay up to 10%
- Holiday 25 days plus bank holidays
- Reimbursement of the cost of your annual membership of one relevant and appropriate professional body
Together, we make it happen. We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come. At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background.
How to apply: Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey. If you want to find out more about Drax, check out our LinkedIn page to see our latest news. We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email careers@drax.com. We reserve the right to close roles early when the particular role and/or location has had sufficient applications.
IT Service Desk Analyst in City of London employer: Drax Group
Contact Detail:
Drax Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst in City of London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Drax and its mission. Understanding their commitment to renewable energy will help you connect your skills to their goals.
✨Tip Number 2
Practice your customer service scenarios. Since you'll be the face of the IT department, think about how you'd handle tricky situations. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with Windows, Active Directory, and other tools mentioned in the job description. Real-life examples will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Drax team. Don’t miss out!
We think you need these skills to ace IT Service Desk Analyst in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Since this role is all about providing excellent customer service, make sure to highlight your experience in this area. Share specific examples of how you've helped customers in the past and how you handle tricky situations.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing to show that you understand what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to see all the details about the role and our company!
How to prepare for a job interview at Drax Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, Active Directory, and Microsoft Office. Be ready to discuss your experience with troubleshooting desktop hardware and software, as well as any mobile device management you've handled. This will show that you're not just familiar with the tools but can also provide effective support.
✨Customer Service is Key
Since this role is all about providing excellent customer service, think of examples from your past experiences where you went above and beyond for a customer. Prepare to share how you handle difficult situations and ensure that customers feel valued and supported throughout their IT issues.
✨Demonstrate Your Problem-Solving Skills
Be ready to walk through a couple of scenarios where you had to troubleshoot an IT issue. Think about the steps you took, how you prioritised tasks, and how you communicated with the user. This will highlight your ability to work efficiently under pressure and meet SLAs.
✨Show Enthusiasm for Sustainability
Drax is committed to sustainability, so it’s a good idea to express your passion for making a positive impact. Research the company’s initiatives and be prepared to discuss how you can contribute to their mission of decarbonising the planet while excelling in your role.