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- Tasks: Lead a vibrant team, ensuring guests have an unforgettable experience with food, drinks, and games.
- Company: Draughts, a pioneering venue redefining board game hospitality.
- Benefits: Competitive pay, company pension, free food, and employee discounts.
- Other info: Dynamic environment with opportunities for personal growth and lots of games!
- Why this job: Join a fun, creative team and shape the future of experiential hospitality.
- Qualifications: Strong leadership skills, proactive attitude, and a passion for customer service.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Draughts is a trailblazer in experiential hospitality, redefining board games for a modern audience. Our mission is to entertain our customers with amazing food and drink whilst providing a healthy balance between the analogue and digital world. We do this by creating welcoming spaces that encourage people to be present and connect with each other, playing any of the 1000 unique board games on our shelves. Our venues are uniquely designed to provide the perfect intimate atmosphere to enjoy our great service, food and drinks and games experience.
Purpose
As a Supervisor at Draughts, you are trusted to run the floor with presence, care and energy. You guide the team during service, uphold our standards, and make sure guests leave feeling like they have had something special. You support the General Manager by stepping up with confidence, adapting to the needs of the day, and making sure the venue feels ready, safe, and full of great energy.
What You Will Do
- You will lead by example. Whether briefing the team before service, jumping in to support during a busy wave, or responding to a guest issue with calm and confidence, you are a steady hand and a motivating presence.
- You will help train new starters, share feedback with the General Manager, and build trust across the team by being fair, clear and always approachable.
- You will keep a close eye on the detail. That means making sure food and drink go out right, lights and music set the right tone, and the venue looks and feels great from open to close.
- You will stay on top of stock use, help manage labour during shifts, and flag anything that could affect service or safety. This includes maintenance issues, incidents and near misses.
- You will take on projects, complete objectives set by your General Manager, and make time for your own development. You understand that priorities can change quickly and you know how to stay positive and consistent even when things feel stretched.
What We Are Looking For
You are approachable, engaged and steady on shift, no matter how busy it gets. You believe the people story is key to a great business and you lead with care rather than ego. You are proactive, commercially aware and take pride in the detail. Whether juggling multiple tasks or guiding your team through a challenge, you stay calm, think ahead and communicate clearly. You are motivated to grow, always learning better ways to operate, and you know how to lift a room without losing focus. You bring warmth, consistency and a mindset of “what can I do to help” every single day.
What you get
At Draughts, you are part of a team that values creativity, curiosity and connection. We are a growing brand with big ideas, and you will have the chance to shape how we evolve. You will be supported in your development, encouraged to bring ideas to the table, and surrounded by people who care about what they do. We work hard, we learn together and we have a lot of fun doing it. And yes, there are always games. Lots of games.
Pay: ÂŁ16.00 OTE
Job Type: Part-Time
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Supervisor employer: Draughts
Contact Detail:
Draughts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Check out Draughts' social media and website to see how they engage with their community. This will help you connect your experiences to their values during the chat.
✨Tip Number 2
Practice your people skills! As a Supervisor, you'll need to lead and motivate your team. Think of examples from your past where you've successfully managed a group or resolved a conflict, and be ready to share those stories.
✨Tip Number 3
Show your passion for hospitality and board games! Bring up your favourite games or experiences in similar venues during the interview. It’ll show that you’re genuinely interested in what Draughts is all about.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful ones about the role or the team dynamics. This shows you’re engaged and eager to learn more about how you can contribute to Draughts’ mission.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality and board games shine through. We want to see how much you care about creating amazing experiences for our guests!
Be Yourself: Don’t be afraid to show your personality in your application. We value authenticity and want to know the real you, so let your unique voice come through in your writing.
Highlight Relevant Experience: Make sure to mention any previous supervisory or hospitality experience you have. We’re looking for someone who can lead with confidence, so share examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Draughts
✨Know the Company Inside Out
Before your interview, take some time to really understand Draughts and its mission. Familiarise yourself with their unique approach to hospitality and how they blend the analogue and digital worlds. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully guided a team or handled a busy shift. Highlight your ability to stay calm under pressure and how you motivate others, as this is key to the role.
✨Emphasise Attention to Detail
Draughts values a keen eye for detail, so be ready to discuss how you ensure quality in service. Think of specific instances where your attention to detail made a difference, whether it was in managing stock or creating a welcoming atmosphere. This will demonstrate that you understand the importance of maintaining high standards.
✨Bring Your Ideas to the Table
Draughts encourages creativity and innovation, so don’t hesitate to share your ideas during the interview. Whether it's about improving service or enhancing the guest experience, showing that you're proactive and willing to contribute will set you apart as a candidate who fits their culture.