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For Companies At a Glance
- Tasks: Lead the team, ensure great service, and create a vibrant atmosphere for guests.
- Company: Draughts, a pioneering venue blending food, drink, and board games.
- Benefits: Supportive team culture, opportunities for growth, and a fun work environment.
- Why this job: Join a creative team and shape the future of experiential hospitality.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Enjoy a dynamic workplace filled with games and opportunities to learn.
The predicted salary is between 24000 - 36000 £ per year.
Draughts is a trailblazer in experiential hospitality, redefining board games for a modern audience. Our mission is to entertain our customers with amazing food and drink whilst providing a healthy balance between the analogue and digital world. We do this by creating welcoming spaces that encourage people to be present and connect with each other, playing any of the 1000 unique board games on our shelves. Our venues are uniquely designed to provide the perfect intimate atmosphere to enjoy our great service, food and drinks and games experience.
Purpose
As a Supervisor at Draughts, you are trusted to run the floor with presence, care and energy. You guide the team during service, uphold our standards, and make sure guests leave feeling like they have had something special. You support the General Manager by stepping up with confidence, adapting to the needs of the day, and making sure the venue feels ready, safe, and full of great energy.
What You Will Do
- You will lead by example. Whether briefing the team before service, jumping in to support during a busy wave, or responding to a guest issue with calm and confidence, you are a steady hand and a motivating presence.
- You will help train new starters, share feedback with the General Manager, and build trust across the team by being fair, clear and always approachable.
- You will keep a close eye on the detail. That means making sure food and drink go out right, lights and music set the right tone, and the venue looks and feels great from open to close.
- You will stay on top of stock use, help manage labour during shifts, and flag anything that could affect service or safety. This includes maintenance issues, incidents and near misses.
- You will take on projects, complete objectives set by your General Manager, and make time for your own development. You understand that priorities can change quickly and you know how to stay positive and consistent even when things feel stretched.
What We Are Looking For
- You are approachable, engaged and steady on shift, no matter how busy it gets.
- You believe the people story is key to a great business and you lead with care rather than ego.
- You are proactive, commercially aware and take pride in the detail.
- Whether juggling multiple tasks or guiding your team through a challenge, you stay calm, think ahead and communicate clearly.
- You are motivated to grow, always learning better ways to operate, and you know how to lift a room without losing focus.
- You bring warmth, consistency and a mindset of "what can I do to help" every single day.
What you get
At Draughts, you are part of a team that values creativity, curiosity and connection. We are a growing brand with big ideas, and you will have the chance to shape how we evolve. You will be supported in your development, encouraged to bring ideas to the table, and surrounded by people who care about what they do. We work hard, we learn together and we have a lot of fun doing it. And yes, there are always games. Lots of games.
Supervisor - Front of House in London employer: Draughts
Contact Detail:
Draughts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Front of House in London
✨Tip Number 1
Get to know the company culture before your interview. Check out Draughts' social media and website to see how they engage with their community. This will help you connect your experiences to their values during the chat.
✨Tip Number 2
Practice your people skills! As a Supervisor, you'll need to lead and motivate your team. Think of examples from your past where you've successfully managed a group or resolved a conflict, and be ready to share those stories.
✨Tip Number 3
Show your passion for hospitality and board games! Bring up your favourite games or experiences in similar venues during the interview. It’ll show that you’re genuinely excited about the role and the atmosphere at Draughts.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful ones about the team dynamics or upcoming projects. This shows you’re engaged and interested in contributing to Draughts’ mission of creating amazing experiences.
We think you need these skills to ace Supervisor - Front of House in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm for creating memorable moments for guests. We want to see how you connect with people and make their day special.
Be Authentic and Personable: Draughts is all about connection, so don’t be afraid to show your personality in your application. Use a friendly tone and share stories that reflect your approachability and warmth. We’re looking for someone who can lift the room!
Highlight Your Leadership Skills: As a Supervisor, you'll be guiding a team, so make sure to showcase any leadership experience you have. Talk about times when you've motivated others or handled challenges with calmness and confidence. We want to know how you lead by example!
Tailor Your Application to Us: Take a moment to research Draughts and tailor your application to our unique vibe. Mention specific aspects of our mission or values that resonate with you. Applying through our website is the best way to ensure we see your passion for joining our team!
How to prepare for a job interview at Draughts
✨Know the Company Inside Out
Before your interview, dive deep into Draughts' mission and values. Understand how they redefine hospitality through board games and what makes their venues unique. This knowledge will help you connect your experience to their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully guided a team or handled a busy shift. Highlight your ability to stay calm under pressure and how you motivate others, as this aligns perfectly with what Draughts is looking for.
✨Emphasise Your Attention to Detail
Draughts values a keen eye for detail, so be ready to discuss how you ensure quality in service, food, and atmosphere. Share specific instances where your attention to detail made a difference, whether it was managing stock or creating a welcoming environment for guests.
✨Be Ready to Adapt and Learn
Flexibility is key in a fast-paced environment like Draughts. Prepare to discuss how you've adapted to changing priorities in previous roles. Show your enthusiasm for personal development and learning new ways to improve operations, which will resonate well with their growth mindset.
