At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch guest experiences and smooth operations.
- Company: Draughts, a pioneering venue blending hospitality with board games.
- Benefits: Competitive pay, company pension, free food, and employee discounts.
- Other info: Fun, supportive atmosphere with opportunities for personal and professional growth.
- Why this job: Join a creative team, shape the future of hospitality, and enjoy lots of games!
- Qualifications: Experience in team leadership and a passion for creating welcoming environments.
The predicted salary is between 40000 - 45000 £ per year.
Draughts is a trailblazer in experiential hospitality, redefining board games for a modern audience. Our mission is to entertain our customers with amazing food and drink whilst providing a healthy balance between the analogue and digital world. We do this by creating welcoming spaces that encourage people to be present and connect with each other, playing any of the 1000 unique board games on our shelves. Our venues are uniquely designed to provide the perfect intimate atmosphere to enjoy our great service, food and drinks and games experience.
Purpose
As an AGM at Draughts, you are a key leader in ensuring the venue operates to the highest standards every day. You take ownership of the guest experience, lead the team with clarity and purpose, and support the General Manager in delivering strong results across service, standards, and team performance. You adapt confidently to the needs of the business and set an example through your professional approach, attention to detail, and commitment to creating a welcoming environment for guests and staff alike.
What You Will Do
- You will lead by example. Whether briefing the team before service, jumping in to support during a busy wave, or responding to a guest issue with calm and confidence, you are a steady hand and a motivating presence.
- You will help train new starters, share feedback with the General Manager, and build trust across the team by being fair, clear and always approachable.
- You will keep a close eye on the detail. That means making sure food and drink go out right, lights and music set the right tone, and the venue looks and feels welcoming from open to close.
- You will stay on top of stock use, manage labour, and address anything that could affect service or safety. This includes maintenance issues, incidents and near misses.
- You will also be accountable for delivering tasks and projects set by the management team and for identifying improvements to ways of working.
- You understand the fast-moving nature of the business and approach challenges with a solutions-focused mindset. You stay calm under pressure, adapt priorities as needed, and support the wider management team in achieving operational and commercial goals.
What We Are Looking For
- You have experience leading teams and are a natural leader who others look to for support and direction.
- You are approachable, engaged and steady on shift, no matter how busy it gets.
- You believe the people story is key to a great business and you lead with care rather than ego.
- You are proactive, commercially aware and take pride in the detail.
- You are motivated to grow, always learning better ways to operate, and you know how to lift a room without losing focus.
- You bring warmth, consistency and a mindset of “what can I do to help” every single day.
What you get
At Draughts, you are part of a team that values creativity, curiosity and connection. We are a growing brand with big ideas, and you will have the chance to shape how we evolve. You will be supported in your development, encouraged to bring ideas to the table, and surrounded by people who care about what they do. We work hard, we learn together and we have a lot of fun doing it. And yes, there are always games. Lots of games.
Pay £40,000 - £45,000 OTE
Job Type Full-time/ Part-Time
Benefits
- Company pension
- Discounted or free food
- Employee discount
Assistant General Manager employer: Draughts
At Draughts, we pride ourselves on being a pioneering force in experiential hospitality, where creativity and connection thrive. As an Assistant General Manager, you will be part of a vibrant team that values your input and supports your growth, all while working in a uniquely designed venue that fosters a welcoming atmosphere for both guests and staff. With competitive pay, a focus on employee development, and the joy of engaging with a diverse range of board games, Draughts offers a fulfilling and dynamic work environment that truly stands out.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Draughts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Draughts
Don't be shy about reaching out to Draughts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Draughts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Draughts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
