At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch guest experiences and smooth operations.
- Company: Draughts, a pioneering venue blending hospitality with board games.
- Benefits: Competitive salary, pension, free food, and employee discounts.
- Other info: Fun, supportive environment with opportunities for personal growth.
- Why this job: Join a creative team where your leadership shapes memorable experiences.
- Qualifications: Experience in team leadership and a passion for hospitality.
The predicted salary is between 40000 - 45000 £ per year.
Draughts is a trailblazer in experiential hospitality, redefining board games for a modern audience. Our mission is to entertain our customers with amazing food and drink whilst providing a healthy balance between the analogue and digital world. We do this by creating welcoming spaces that encourage people to be present and connect with each other, playing any of the 1000 unique board games on our shelves. Our venues are uniquely designed to provide the perfect intimate atmosphere to enjoy our great service, food and drinks and games experience.
Purpose
As an AGM at Draughts, you are a key leader in ensuring the venue operates to the highest standards every day. You take ownership of the guest experience, lead the team with clarity and purpose, and support the General Manager in delivering strong results across service, standards, and team performance. You adapt confidently to the needs of the business and set an example through your professional approach, attention to detail, and commitment to creating a welcoming environment for guests and staff alike.
What You Will Do
- You will lead by example. Whether briefing the team before service, jumping in to support during a busy wave, or responding to a guest issue with calm and confidence, you are a steady hand and a motivating presence.
- You will help train new starters, share feedback with the General Manager, and build trust across the team by being fair, clear and always approachable.
- You will keep a close eye on the detail. That means making sure food and drink go out right, lights and music set the right tone, and the venue looks and feels welcoming from open to close.
- You will stay on top of stock use, manage labour, and address anything that could affect service or safety. This includes maintenance issues, incidents and near misses.
- You will also be accountable for delivering tasks and projects set by the management team and for identifying improvements to ways of working.
- You understand the fast-moving nature of the business and approach challenges with a solutions-focused mindset.
- You stay calm under pressure, adapt priorities as needed, and support the wider management team in achieving operational and commercial goals.
What We Are Looking For
- You have experience leading teams and are a natural leader who others look to for support and direction.
- You are approachable, engaged and steady on shift, no matter how busy it gets.
- You believe the people story is key to a great business and you lead with care rather than ego.
- You are proactive, commercially aware and take pride in the detail.
- You are motivated to grow, always learning better ways to operate, and you know how to lift a room without losing focus.
- You bring warmth, consistency and a mindset of “what can I do to help” every single day.
What you get
At Draughts, you are part of a team that values creativity, curiosity and connection. We are a growing brand with big ideas, and you will have the chance to shape how we evolve. You will be supported in your development, encouraged to bring ideas to the table, and surrounded by people who care about what they do. We work hard, we learn together and we have a lot of fun doing it. And yes, there are always games. Lots of games.
Pay: £40,000 - £45,000 OTE
Job Type: Full-time/ Part-Time
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Assistant General Manager employer: Draughts
At Draughts, we pride ourselves on being a vibrant and innovative employer that champions creativity and teamwork in the heart of experiential hospitality. As a Line Chef, you will not only hone your culinary skills in a supportive environment but also contribute to a unique dining experience that blends great food with the joy of board games. With opportunities for personal growth, a focus on employee well-being, and a fun, engaging atmosphere, Draughts is the perfect place for those looking to make a meaningful impact while enjoying their work.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out Draughts' social media and website to see how they engage with their community. This will help you connect your experiences to their values during the chat.
✨Tip Number 2
Practice your leadership stories! Think of times when you’ve led a team or solved a problem under pressure. Be ready to share these examples, as they’ll show you’re the steady hand Draughts is looking for.
✨Tip Number 3
Show your passion for hospitality! When you talk about your experiences, let your enthusiasm shine through. Draughts wants someone who genuinely cares about creating a welcoming environment for guests and staff alike.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful ones about the team dynamics or how Draughts plans to evolve. This shows you’re engaged and ready to contribute to their growth. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for hospitality shine through! We want to see how you connect with guests and create memorable experiences. Share any relevant stories that highlight your enthusiasm for the industry.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Use bullet points if it helps to break down your achievements!
Tailor Your Application:Make sure to customise your application for the Assistant General Manager role at Draughts. Highlight your leadership experience and how it aligns with our mission of creating a welcoming environment. Show us why you're the perfect fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Draughts and what we stand for!
How to prepare for a job interview at Draughts
✨Know the Company Inside Out
Before your interview, make sure you dive deep into Draughts' mission and values. Understand how they redefine board games and create a welcoming atmosphere. This knowledge will help you connect your experience to their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, handled busy shifts, or resolved guest issues. Highlight your calmness under pressure and your proactive approach to problem-solving.
✨Emphasise Attention to Detail
Draughts values a keen eye for detail, so be ready to discuss how you ensure high standards in service and operations. Share specific instances where your attention to detail made a difference, whether it was in managing stock, maintaining the venue's atmosphere, or training new staff.
✨Bring Your Ideas to the Table
Draughts is looking for someone who can contribute to their growth. Think about improvements you've implemented in previous roles and be prepared to share these ideas during the interview. Show that you're not just a follower but someone who actively seeks ways to enhance the guest experience and team performance.
