At a Glance
- Tasks: Lead daily operations and elevate guest experiences in a vibrant, game-focused environment.
- Company: Draughts London, a dynamic venue dedicated to exceptional hospitality.
- Benefits: Competitive pay, team discounts, and opportunities for personal growth.
- Other info: Join a fun, fast-paced team with plenty of room for creativity.
- Why this job: Shape unforgettable guest journeys while leading a passionate team.
- Qualifications: Experience in hospitality leadership and a knack for service excellence.
Draughts London is seeking an experienced AGM to lead daily operations, elevating guest experience and team performance across our London venues. You will model service excellence, manage shifts, and partner with the General Manager to deliver exceptional standards.
You will train new starters, maintain stock and safety, and drive improvements. The role blends hospitality leadership with a hands-on approach in a busy, game-focused environment, offering opportunities to shape guest journeys
#J-18808-LjbffrGuest Experience Lead & Operations Manager employer: Draughts London
Draughts London is an exceptional employer that fosters a vibrant and creative work culture, perfect for those passionate about culinary arts in a unique board-game hub. With a focus on employee growth, we offer opportunities for skill development and career advancement while ensuring a supportive environment where teamwork and innovation thrive. Join us to be part of a playful yet professional atmosphere that values precision and pride in every dish served.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Lead & Operations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Draughts London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Draughts London
Don't be shy about reaching out to Draughts London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Lead & Operations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Draughts London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Draughts London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
