At a Glance
- Tasks: Lead and develop a high-performing Customer Success team across EMEA.
- Company: Join Drata, a mission-driven tech company focused on trust and customer success.
- Benefits: Competitive salary, stock options, health benefits, and generous development stipends.
- Other info: Flexible work culture with excellent growth opportunities and a focus on well-being.
- Why this job: Make a real impact in a fast-paced environment while empowering customers to succeed.
- Qualifications: 8+ years in Customer Success with leadership experience in SaaS.
The predicted salary is between 147700 - 182500 € per year.
Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We’re the proof layer that shows great companies deserve the trust they aim to build. We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority.
Our Culture & Work Style: At Drata, we’re not just building software - we’re building a mindset. Everything we do springs from:
- Be a Driver (Owner‑Operator Mentality): Own your work. Improve relentlessly. Deliver results.
- Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact.
- Stay Mission-Driven (Customer‑Obsessed): Challenge assumptions. Deliver value. Stay hungry.
If you thrive when you’re empowered, energized, and working with smart, mission-driven people where you’ll feel at home here.
Why Join The Drata Team? The best way to understand the Driver’s Mindset is to see it in action. We’re an award-winning, mission-driven team of 600+ people worldwide, united by a culture that values trust, speed, and continuous growth.
Job Summary: Drata is looking for a strategic, people-first Director of Customer Success, EMEA to lead and scale our post-sales team across the region. This leader will be responsible for developing a high-performing organization that serves both enterprise and commercial customers, drives strong retention and expansion outcomes, and helps customers realize measurable value from their partnership with Drata.
This is an ideal opportunity for a leader who combines strong operational discipline with excellent judgment and coaching skills. We are specifically looking for someone with meaningful experience in security, compliance, cybersecurity, GRC, or a closely related industry, along with a proven ability to lead Customer Success teams supporting a range of customer segments and complexity levels.
Because this role is based in EMEA and partners closely with a globally distributed leadership team, the right candidate will also bring a high degree of autonomy, ownership, and self-direction. They should be comfortable making decisions, setting priorities, and driving progress independently during periods of limited time zone overlap. This position requires working in the London office 2-3 days per week. Candidates must live in the local area.
What you'll do:
- Lead, coach, and develop a team of Customer Success Managers supporting both enterprise and commercial customers across EMEA.
- Build a strong regional culture grounded in accountability, customer empathy, operational rigor, and business impact.
- Own and evolve the EMEA Customer Success strategy to drive retention, adoption, customer satisfaction, and expansion across the region.
- Partner cross-functionally with Sales, Support, Product, Marketing, and leadership to deliver a seamless customer experience and advocate for customer needs internally.
- Strengthen and scale customer journeys for both enterprise and commercial accounts, including success planning, executive engagement, value realization, renewal readiness, and growth planning.
- Serve as a senior escalation point for complex customer situations and help the team navigate risk with confidence and urgency.
- Use data to inspect team performance, customer health, renewal outcomes, and expansion trends, and convert those insights into better processes, coverage models, and team execution.
- Help hire, onboard, and develop top talent as the EMEA business continues to grow.
- Operate effectively in a distributed environment, maintaining momentum and alignment even when working independently for long portions of the day.
What you'll bring:
- 8+ years of experience in Customer Success, Account Management, or a related post-sales function within SaaS.
- 5+ years of leadership experience managing and developing Customer Success teams.
- Experience leading teams that support both enterprise and commercial customer segments.
- Strong background in security, compliance, cybersecurity, GRC, or a closely related space.
- Proven success driving retention, customer satisfaction, and expansion in a recurring revenue business.
- Demonstrated ability to operate effectively in a fast-paced, ambiguous, high-growth environment.
- Strong analytical and operational skills, with comfort using data to guide decisions and improve performance.
- Excellent communication and stakeholder management skills, including experience building credibility with both customers and cross-functional internal partners.
- High autonomy, strong judgment, and the ability to work independently in a globally distributed organization.
Nice-to-Have Qualifications:
- Experience scaling or evolving Customer Success teams in a high-growth or category-creating SaaS company.
- Experience managing frontline managers in addition to individual contributors.
- Experience supporting customers with complex security, compliance, risk, or governance programs.
- Familiarity with Customer Success platforms, CRM systems, and data-driven operating cadences.
- Experience serving as an executive escalation point for high-risk or high-value customer situations.
How we support you: At Drata, our people are our strongest advantage—and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving.
- Shared Success: We provide stock equity to ensure that as the company grows, you share directly in that success.
- Health & Wellness: Up to 100% employer-paid premiums for medical, employees and their dependents.
- Financial Well-being: To support your retirement planning, our EOR offers a pension plan under which you contribute 5% of your basic earnings, and your employer contributes an additional 4%.
- Family Support: We offer a paid Parental Leave policy, after six months of employment.
- Growth & Development: Generous annual stipends for both professional and personal development.
- Time Off & Flexibility: We believe that to do your best work, you should get the time you need for rest, rejuvenation and recovery.
This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The expected range of On-Target Earnings (OTE) for this role is between £147,700 - £182,500, subject to change.
Director, Customer Success - EMEA in London employer: Drata
At Drata, we pride ourselves on being an exceptional employer that champions a culture of trust, empowerment, and continuous growth. Our London office fosters a collaborative environment where employees are encouraged to take ownership of their work while benefiting from generous professional development opportunities, competitive compensation packages, and a strong commitment to work-life balance. Join us to be part of a mission-driven team that values your contributions and supports your journey towards meaningful success.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Customer Success - EMEA in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn, attend events, and join relevant groups. The more connections you make, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their mission, values, and recent news. This will help you tailor your answers and show them you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. This will help you get comfortable with common questions and refine your responses, making you feel more confident when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind for the hiring team. Plus, it’s a great chance to reiterate your enthusiasm for the role.
We think you need these skills to ace Director, Customer Success - EMEA in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your values align with ours at Drata. Share why you’re excited about the opportunity to lead our Customer Success team in EMEA.
Tailor Your Experience:Make sure to highlight your relevant experience in Customer Success and any specific achievements that demonstrate your ability to drive retention and satisfaction. We love seeing concrete examples of how you've made an impact in previous roles!
Be Authentic:Don’t be afraid to show your personality in your application. We value authenticity and want to get a sense of who you are beyond your professional qualifications. Let us know what makes you tick and how you can contribute to our mission.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Drata
✨Understand Drata's Mission and Values
Before your interview, take some time to really grasp Drata's mission and values. They focus on trust, customer obsession, and operational excellence. Be ready to discuss how your own values align with theirs and provide examples of how you've embodied these principles in your previous roles.
✨Showcase Your Customer Success Experience
As a Director of Customer Success, you'll need to demonstrate your experience in leading teams and driving customer satisfaction. Prepare specific examples of how you've successfully managed customer relationships, improved retention rates, and expanded accounts. Use data to back up your achievements!
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex customer situations. Think about past challenges you've faced and how you navigated them. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Emphasise Your Autonomy and Leadership Style
Drata values autonomy and self-direction, so be prepared to discuss how you lead teams in a distributed environment. Share your leadership style and how you empower your team to take ownership of their work. Highlight any experiences where you've successfully driven results independently.
