Workshop/Aftersales Technician
Workshop/Aftersales Technician

Workshop/Aftersales Technician

Full-Time 30000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Inspect, diagnose, and repair a variety of tools and domestic products.
  • Company: Join Draper Tools, a family business with over 100 years of history.
  • Benefits: Enjoy flexible hours, 25 days holiday, and a range of employee discounts.
  • Why this job: Be part of a supportive team that values your input and growth.
  • Qualifications: Experience in repairing tools and strong mechanical skills required.
  • Other info: Work in a dynamic environment with opportunities for career advancement.

The predicted salary is between 30000 - 42000 £ per year.

We are looking for a skilled motivated Workshop/Aftersales Technician to join our strong, collaborative Workshop team.

Why work for us? Draper Tools is a family business with a rich history, a strong, supportive ‘family culture’ and a passion for continuous improvement. We believe everyone can make a difference, we value opinions, we embrace new ideas and take a collaborative and proactive approach to change. People enjoy working for us; one in six employees have worked for Draper for more than 25 years! Plus, we are proud winners of Employer of the Year 2025 at the Solent 250 Awards.

We believe there are four key reasons why you should work for us:

  • We’re a trusted brand: there is a reason why we’ve been in business for over 100 years and show no signs of slowing down.
  • We’ll welcome you: work plays a significant part in all of our lives, so we’ve built a happy and inviting environment, full of friendly colleagues who are proud to work together.
  • We’ll invest in you: our people are at the heart of everything we do. Which is why we’re passionate about helping you reach your full potential. We build success together.
  • We’ll value you: we love to recognise great work, so our benefits package has been designed to say “thank you” in more ways than one.

Benefits

As our Workshop/Aftersales Technician your benefits will include:

  • Full-time hours with some flexibility on start and finish time
  • 25 days holiday with the ability to purchase additional leave
  • Day off for your birthday
  • Pension scheme
  • Medical cash plan providing cash back on everyday medical costs
  • Employee Assistance Programme (EAP)
  • Private health scheme
  • Staff discount on Draper products with significant savings available
  • Employee discount scheme - discounts on gym memberships, groceries, holidays and more
  • Long service bonus and awards
  • Ad-hoc rewards and recognition
  • Cycle to Work Scheme
  • Free onsite parking

Please note this role will be based full time at our Head Office in Chandlers Ford.

About the Role

Working as our Workshop/Aftersales Technician your role will include:

  • Inspecting, diagnosing, and repairing a wide variety of tools and domestic products, including:
  • Hand tools
  • Power tools
  • Electrical and battery-operated equipment
  • Domestic products sold within our range and brand ranges
  • Carrying out routine maintenance and safety checks on returned and serviced products.
  • Working with warranty and outside warranty claims, providing accurate assessments and repair reports.
  • Maintaining a clean, organised, and safe working environment despite a busy, high-volume workshop.
  • Keeping accurate records of repairs, parts used, and turnaround times.
  • Liaising with the sales and customer service teams to provide technical support and aftersales assistance.
  • Requirements

    Skills required:

    • Proven experience in repairing and servicing tools, power tools, or similar equipment.
    • Strong mechanical and electrical fault-finding skills.
    • Ability to read technical manuals, diagrams, and specifications.
    • Good organisational skills with the ability to manage a varied workload in a busy environment.
    • Practical problem-solving ability with a hands-on approach.
    • Strong attention to detail and commitment to quality workmanship.
    • Team player with good communication skills.
    • Experience in wholesale or retail tool businesses.

    Desirable:

    • Knowledge of PAT testing and UK electrical safety standards.
    • Qualifications in mechanical/electrical engineering or a related trade.
    • Strong computer literacy.

    If you are interested in this position, please click the link. This will direct you to our Applicant Tracking System where you will be able to apply for the role.

    STRICTLY NO AGENCIES

    Workshop/Aftersales Technician employer: Draper Tools

    Draper Tools is an exceptional employer, offering a supportive family culture and a commitment to continuous improvement that empowers employees to make a difference. With a strong focus on employee development, generous benefits, and a welcoming environment, our team enjoys long-term careers, as evidenced by the fact that one in six employees has been with us for over 25 years. Join us at our Head Office in Chandlers Ford, where you can thrive in a collaborative workshop team and be recognised for your contributions.
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    Contact Detail:

    Draper Tools Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Workshop/Aftersales Technician

    Tip Number 1

    Get to know the company culture! Before your interview, check out Draper Tools' website and social media. Understanding their family-oriented vibe will help you connect with the team and show that you're a great fit.

    Tip Number 2

    Practice makes perfect! Run through common interview questions related to your skills in repairing tools and equipment. Be ready to share specific examples of your past work to demonstrate your expertise.

    Tip Number 3

    Show your passion for continuous improvement! During your interview, talk about how you've embraced new ideas in your previous roles. This aligns perfectly with Draper’s commitment to growth and innovation.

    Tip Number 4

    Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.

    We think you need these skills to ace Workshop/Aftersales Technician

    Repairing and Servicing Tools
    Mechanical Fault-Finding Skills
    Electrical Fault-Finding Skills
    Reading Technical Manuals
    Understanding Diagrams and Specifications
    Organisational Skills
    Practical Problem-Solving Ability
    Attention to Detail
    Quality Workmanship
    Communication Skills
    Team Player
    Knowledge of PAT Testing
    Understanding of UK Electrical Safety Standards
    Computer Literacy

    Some tips for your application 🫡

    Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We love seeing candidates who are genuinely excited about joining our family at Draper Tools and contributing to our collaborative culture.

    Tailor Your CV: Make sure to customise your CV to highlight your relevant experience in repairing tools and equipment. We want to see how your skills align with what we do, so don’t be shy about showcasing your mechanical and electrical expertise!

    Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This will help us see how you can fit into our busy workshop environment.

    Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on being part of our team at Draper Tools. We can’t wait to hear from you!

    How to prepare for a job interview at Draper Tools

    Know Your Tools

    Make sure you brush up on your knowledge of hand tools, power tools, and electrical equipment. Be ready to discuss your experience with diagnosing and repairing these items, as well as any specific brands or models you've worked with.

    Show Your Problem-Solving Skills

    Prepare to share examples of how you've tackled tricky repairs or maintenance tasks in the past. Think about specific challenges you've faced and how you approached them, highlighting your practical problem-solving abilities.

    Emphasise Teamwork

    Draper Tools values collaboration, so be ready to talk about your experiences working in a team. Share instances where you’ve successfully liaised with sales or customer service teams to provide aftersales support or technical assistance.

    Ask Insightful Questions

    At the end of the interview, don’t forget to ask questions! Inquire about the workshop culture, opportunities for continuous improvement, or how they support employee development. This shows your genuine interest in being part of their family-oriented environment.

    Workshop/Aftersales Technician
    Draper Tools
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