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For Companies At a Glance
- Tasks: Troubleshoot IT issues and provide top-notch support to users.
- Company: Join Draper Tools, a family-run business with over 100 years of history.
- Benefits: Enjoy flexible hours, 25 days holiday, and a range of employee discounts.
- Why this job: Make a real impact in a supportive environment that values your input.
- Qualifications: 1+ year experience in IT support and strong customer service skills.
- Other info: Great career growth opportunities and a friendly team culture.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a Technical Support Engineer to join our IT department. In this role, it will involve troubleshooting IT-related issues (in person, by telephone, messaging, or email) and making sure problems are resolved accurately and efficiently. An understanding of PC hardware set-up and configuration (imaging of PC/Laptops) is required, whilst any knowledge of supporting Mac desktop environments would be an advantage.
If you have current experience of working in an IT Service Desk environment, who has a good breadth of technical knowledge and excellent customer service skills, we would love to hear from you!
Why work for us?
Draper Tools is a family business with a rich history, a strong, supportive family culture and a passion for continuous improvement. We believe everyone can make a difference, we value opinions, we embrace new ideas and take a collaborative and proactive approach to change. People enjoy working for us; one in six employees have worked for Draper for more than 25 years! Plus, we are proud winners of Employer of the Year 2025 at the Solent 250 Awards.
We believe there are four key reasons why you should work for us:
- We’re a trusted brand: there is a reason why we’ve been in business for over 100 years and show no signs of slowing down.
- We’ll welcome you: work plays a significant part in all of our lives, so we’ve built a happy and inviting environment, full of friendly colleagues who are proud to work together.
- We’ll invest in you: our people are at the heart of everything we do. Which is why we’re passionate about helping you reach your full potential. We build success together.
- We’ll value you: we love to recognise great work, so our benefits package has been designed to say thank you in more ways than one.
Benefits
As our Technical Support Engineer your benefits will include:
- Full-time hours with some flexibility on start and finish time
- 25 days holiday with the ability to purchase additional leave
- Day off for your birthday
- Pension scheme
- Medical cash plan providing cash back on everyday medical costs
- Employee Assistance Programme (EAP)
- Private health scheme
- Staff discount on Draper products with significant savings available
- Employee discount scheme - discounts on gym memberships, groceries, holidays and more
- Long service bonus and awards
- Ad-hoc rewards and recognition
- Cycle to Work Scheme
- Free onsite parking
Please note this role will be based full time at our Head Office in Chandlers Ford but there also may be requirements to visit our warehouse site at North Baddesley, so a driving license is essential.
About the Role
Working as our Technical Support Engineer your role will include:
- Manage, troubleshoot and provide resolution of service incidents across IT and WAN products and services, including but not limited to:
- Desktop installation, configuration and support
- Software installation, configuration and support
- First Contact support for Windows and Mac and mobile end user devices
- Basic Server configuration and support
Requirements
- 12 months+ experience providing 1st/2nd line support
- Ability to provide clear advice to customers with limited technical knowledge (internal or external)
- PC and laptop diagnostics and repair, including component upgrades
- Microsoft Windows 11 support and troubleshooting
- Office 365 administration (licenses, permissions, user changes)
- Proficiency in Office 365 applications (Word, Excel, Teams)
- Active Directory (password resets, user account creation, and changes)
- Intune experience, including creation and maintenance of policies
- Use of remote management tools (RMM)
- Experience with Zendesk ticketing system
- End-user support for Mac environments
- Strong team player with the ability to contribute to the success of the Service Desk and wider organisational objectives
If you are interested in this position, please click the link. This will direct you to our Applicant Tracking System where you will be able to apply for the role.
Locations
Technical Support Engineer in Eastleigh, Hampshire employer: Draper Tools
Contact Detail:
Draper Tools Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Eastleigh, Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Draper Tools. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss troubleshooting methods for both Windows and Mac systems, as well as your experience with Zendesk and remote management tools.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've helped users with limited technical knowledge in the past. This will highlight your ability to communicate effectively, which is key for a Technical Support Engineer.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Draper Tools family.
We think you need these skills to ace Technical Support Engineer in Eastleigh, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the requirements, so don’t be shy about showcasing your troubleshooting prowess and customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Technical Support Engineer role at Draper Tools. Share specific examples of how you've tackled IT issues in the past and how you can contribute to our supportive culture.
Show Off Your Technical Skills: We love tech-savvy candidates! Be sure to mention your experience with PC hardware, software installation, and any knowledge of Mac environments. If you’ve worked with tools like Zendesk or Intune, give us the details!
Apply Through Our Website: Ready to take the plunge? Head over to our website and apply through our Applicant Tracking System. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Draper Tools
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around PC hardware set-up and configuration. Be ready to discuss your experience with Windows 11, Office 365, and any Mac support you've provided. The more confident you are in your skills, the better you'll impress the interviewers!
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've handled difficult situations or provided excellent support in the past. Highlight your ability to communicate complex tech issues in simple terms – it’s a key skill they’re looking for!
✨Familiarise Yourself with Zendesk
As they use Zendesk for their ticketing system, it would be beneficial to understand how it works. If you have experience with it, great! If not, do a bit of research so you can speak about how you would manage tickets and maintain communication effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team culture, ongoing projects, or how they measure success in the role. This shows that you're genuinely interested in the position and helps you determine if it's the right fit for you too!
