At a Glance
- Tasks: Troubleshoot IT issues and provide top-notch support to users.
- Company: Join Draper Tools, a family-run business with a supportive culture.
- Benefits: Enjoy competitive pay, a collaborative environment, and career growth.
- Other info: Be part of a team where employees thrive for over 25 years!
- Why this job: Make a real difference in a company that values your input and ideas.
- Qualifications: Experience in IT support and strong customer service skills required.
The predicted salary is between 28800 - 48000 £ per year.
We are seeking a Technical Support Engineer to join our IT department. In this role, it will involve troubleshooting IT-related issues (in person, by telephone, messaging, or email) and making sure problems are resolved accurately and efficiently.
An understanding of PC hardware set-up and configuration (imaging of PC / Laptops) is required, whilst any knowledge of supporting Mac desktop environments would be an advantage.
If you have current experience of working in an IT Service Desk environment, who has a good breadth of technical knowledge and excellent customer services skills, we would love to hear from you!
Why work for us? Draper Tools is a family business with a rich history, a strong, supportive family culture and a passion for continuous improvement. We believe everyone can make a difference, we value opinions, we embrace new ideas and take a collaborative and proactive approach to change. People enjoy working for us; one in six employees have worked for Draper for more than 25 years! Plus, we are proud winners of Employer of the Year 2025 at the Solent 250 Awards.
Technical Support Engineer in Eastleigh employer: Draper Tools Careers
Draper Tools is an exceptional employer, offering a supportive family culture that fosters collaboration and values every employee's input. With a commitment to continuous improvement and a strong emphasis on employee growth, we provide ample opportunities for professional development in a rewarding environment. Our recognition as Employer of the Year 2025 at the Solent 250 Awards highlights our dedication to creating a workplace where individuals can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Eastleigh
✨Tip Number 1
Get to know the company culture before your interview. Check out Draper Tools' website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your troubleshooting skills! Think of common IT issues and how you'd resolve them. Being able to demonstrate your problem-solving abilities during the interview will really set you apart from other candidates.
✨Tip Number 3
Don’t forget to highlight your customer service skills. Since this role involves a lot of interaction with users, share examples of how you've helped customers in the past. It shows you can handle the pressure and keep a cool head!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join the team at Draper Tools.
We think you need these skills to ace Technical Support Engineer in Eastleigh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical skills and experience relevant to the Technical Support Engineer role. We want to see how your background fits with our needs, so don’t be shy about showcasing your IT Service Desk experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about tech support and how you can contribute to our family culture at Draper Tools. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We’re looking for someone who can resolve problems efficiently, so share those success stories that demonstrate your troubleshooting prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Draper Tools Careers
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around PC hardware set-up and configuration. Be ready to discuss troubleshooting methods for both PCs and Macs, as this will show your depth of understanding and readiness for the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've successfully resolved issues for users in the past. Highlight your communication skills and how you ensure customers feel supported and valued.
✨Familiarise Yourself with the Company Culture
Draper Tools values collaboration and continuous improvement. Research their history and culture, and think about how your personal values align with theirs. This will help you demonstrate that you're not just a fit for the role, but also for the company.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
