Implementation Specialist / Technical Product Specialist

Job Summary:

• Role: Implementation Consultant
• Hours: Full Time, 37.5 (flexibility available)
• Location: Scotland, Remote (with ability to travel internationally when required)
• Salary: £40,000 - £45,000 DOE
• Holidays: 32 including bank holidays, increasing to 34 after 1 year's service
• Pension: 5%
• Other Benefits: Life Assurance, Car Allowance, Private Healthcare, Generous Discretionary Bonus Scheme, Company Sick Pay, Family Friendly Policies, Paid In Person Social Events.

Job Description:

DRAMS provides bulk inventory and distillery warehouse management software designed to meet the unique requirements of maturing spirit producers. Our systems are used by a number of high-profile UK and international companies.

We understand that building a truly unique and dedicated system requires a diverse team of talented individuals. At DRAMS, we put our people first, creating an environment where everyone feels valued, empowered, and supported. As a remote-first organisation, we offer opportunities for personal and professional growth, guided by transparent and approachable leadership.

This is an exciting opportunity for an experienced Implementation Consultant based in Scotland, who enjoys learning new skills, developing their technical knowledge, and delivering high-quality projects. This is a varied customer-facing consulting role where no two projects are the same.

Responsibilities:

• Deliver software implementation, including requirements gathering, configuration and training.
• Manage multiple implementation projects and customer workstreams concurrently.
• Facilitate customer workshops to understand business processes and capture detailed functional requirements.
• Produce high-quality business requirements, functional specifications and implementation documentation.
• Recommend best-practice business processes that maximise the value of the DRAMS solution.
• Analyse, validate and cleanse large customer datasets to support data migration and system implementation.
• Investigate data quality issues and work with customers to resolve inconsistencies prior to migration.
• Participate in project debriefs to ensure lessons learned are carried forward to future projects.
• Deliver DRAMS product training to our clients.
• Deliver pre-sales product demonstrations.
• Proactively develop and maintain technical expertise in relation to our products and services.
• Build trusted relationships with customer stakeholders.
• Identify and address gaps in product functionality.
• Engage with both internal and external stakeholders to ensure successful project implementation.
• Provide feedback from customers to facilitate continuous improvement and innovation across the business.
• Engage with the Sales & Marketing team to help promote the DRAMS product and service offering.
• Ensure the successful delivery of the solution to meet the agreed timelines and quality.
• Travel (50%) to customer sites throughout Scotland, Ireland and internationally.
• Training and onboarding new team members.
• Stay up to date with industry trends and developments.
• Perform any other reasonable duties as required by Management.

Eligibility:

• Significant experience delivering complex enterprise software implementation projects.
• A Bachelor’s Degree (or equivalent) in an IT or IT related discipline.
• Excellent interpersonal skills.
• Resourceful personality and a willingness to learn new skills.
• Technically able with a keen business and commercial awareness.
• Strong analytical and problem-solving skills.
• Excellent organisational and time management skills.
• A current valid driving licence.
• A willingness and ability to travel nationally / internationally (50%).
• Currently holds independent right to work in the UK.

Preferred Qualifications:

• Experience working with large datasets.
• Knowledge of the distilled spirits industry.
• Knowledge or experience of Warehousing & Logistics.
• A recognised project management qualification.
• Experience of ERP, inventory management, warehousing or manufacturing software.
• Experience working with Excel or other data analysis tools.
• Experience integrating enterprise applications.
• Experience delivering customer workshops and presentations to senior stakeholders.

How to Apply:

If you think you are the right fit for this role, please click ‘Apply’ and submit your CV via the online application process.