At a Glance
- Tasks: Engage customers, drive sales, and maintain store standards.
- Company: Join Drake's, a leading retail brand with a focus on customer experience.
- Benefits: Full-time hours, potential for permanent role, and a dynamic work environment.
- Other info: Opportunity for career growth in a vibrant retail setting.
- Why this job: Be part of a team that values customer connections and sales success.
- Qualifications: Passion for retail, excellent communication skills, and a drive to succeed.
The predicted salary is between 28800 - 43200 £ per year.
Founded in 1977, Drake's has grown from a specialist maker of handcrafted ties into one of Britain's most respected menswear brands. Today, under the creative direction of Michael Hill, the collection spans soft tailoring made in Italy, traditional knitwear produced in Scotland, shirts crafted in our own factory in Chard, Somerset, alongside premium jersey, outerwear, accessories and selvedge denim-all united by our philosophy ofRelaxed Elegance.
We are proud of our commitment to exceptionalcraftsmanship, quality materials, thoughtfuldesignand enduring style. Our clothes are made to be worn, enjoyed and appreciated for years to come, finding their way into the wardrobes of artists, architects, chefs, writers, photographers,entrepreneursand discerning customers around the world.
Our flagship storeat 9 Savile Rowis where clients from around the world experience the Drake's brand at its fullest. From first-time visitors to longstanding customers, every interaction is built on genuine hospitality, thoughtful advice and a shared appreciation for quality,craftsmanshipand timeless style.
We'relooking for someone with a genuine enthusiasm for quality clothing and personal style, who enjoys building lasting relationships with clients and takes pride in delivering an exceptional retail experience. Whether welcoming someone to Drake's for the first time or helping a longstanding client continue to build their wardrobe,you'llplayan important roleinrepresentingthe brand and creating the experience for which Drake's is known.
Working Pattern
This is a full-time position based at our flagship store on Savile Row. The role is worked on a rota basiswithregular weekend workingrequiredas part of the normal working pattern.
Typical Trading Hours
- Monday – Saturday:9:30am – 6:30pm
- Sunday:12:00pm – 6:00pm
Key Responsibilities
Deliver Exceptional Client Experience
- Welcome every client with warmth,professionalismand genuine hospitality.
- Build lasting relationships that extend beyond a single purchase.
- Providethoughtful styling advice across tailoring, knitwear, outerwear,shirtingand accessories.
- Develop an understanding of each client's wardrobe and personal style.
- Follow up with clients through phone,emailand digital channels tomaintainlong-term relationships.
Build and Grow Your Client Book
- Proactively develop a loyal portfolio of clients.
- Generate repeat business through personalised outreach and appointment selling.
- Support in-store events and private client appointments.
Tailoring & Product Expertise
- Develop expert knowledge of Drake's tailoring,fabrics, garmentconstructionandRTWcollections.
- Confidently advise clients on fit, alterations, clothselectionand garment care.
- Takeaccuratealteration notes and communicate customer requirementsclearly
- Support clients through both Ready-to-Wear and Made-to-Order tailoring appointments, delivering a considered and consultative experience.
- Build a strong understanding of Drake's Made-to-Order offering, guiding clients through fabrics, fit and styling with confidence.
- Continue developing technical tailoring knowledge through ongoing product and fit training.
Store Standards
- Maintain exceptional visual merchandising standards.
- Ensure the shop floor is impeccably presented throughout the trading day.
- Replenish merchandise andmaintainstock availability.
- Ensure all products are correctly ticketed and presented.
- Assistwith deliveries, stockorganisationand quarterly inventory counts.
Team Contribution
- Work collaboratively with colleagues across Retail, Operations and Merchandising.
- Share product knowledge and best practice with the wider team.
- Contribute positively to a culture of continuous learning and exceptional service.
About You
You'lllikely possessmany of the following qualities:
- A genuine interest in menswear,tailoringandcraftsmanship.
- Experience within luxury retail or premium menswear.
- Strong Ready-to-Wear tailoring experience.
- Experience with Made-to-Order tailoring or a genuine enthusiasm to developexpertisein this area.
- An understanding of garment construction,fitand alterations.
- Naturally curious,personableand confident communicating with an international clientele.
- A proactive approach to client development and relationship building.
- High attention to detail and pride inmaintainingexceptional standards.
- Commercially aware with a genuine desire to exceed sales targets.
- Comfortable using CRM systems and digital communication to build client relationships.
What Success Looks Like
- You build a loyal base of returning clients.
- Customers trust your advice and actively seek appointments with you.
- You consistently contribute towards store performance through excellent service and thoughtful selling.
- You become recognised internally as a product expert, particularly across tailoring.
- You uphold the presentation and reputation of Drake's flagship store to the highest possible standard.
Sales Associate in London employer: Drake's
At Drake’s, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our commitment to employee growth is reflected in our supportive culture, where you will have the opportunity to lead impactful HR initiatives while collaborating closely with senior leadership. With competitive benefits and a focus on maintaining a welcoming atmosphere, we ensure that our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Drake's. Understand their values, products, and customer service approach. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your sales pitch! Since the role is all about sales, prepare a short pitch about a product you love. This will not only showcase your selling skills but also demonstrate your passion for customer service. Remember, enthusiasm goes a long way!
✨Tip Number 3
Network like a pro! Use social media platforms to connect with current employees or others in the retail industry. They might share insights about the company culture or even tips for the interview process. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! We want to see your application come through our platform. It makes it easier for us to track your progress and gives you a better chance of standing out. So, don’t hesitate – hit that apply button!
We think you need these skills to ace Sales Associate in London
Some tips for your application 🫡
Show Your Passion for Sales:When writing your application, let us see your enthusiasm for sales! Share any experiences where you've gone above and beyond to meet customer needs or hit targets. We love seeing candidates who are genuinely excited about helping customers.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Sales Associate role. Highlight relevant skills and experiences that match the job description. This shows us that you’ve done your homework and are serious about joining our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates can communicate effectively, as this is key in a sales environment!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Drake's
✨Know Your Product
Before the interview, make sure you’re familiar with Drake's products and services. This will not only help you answer questions confidently but also show your genuine interest in the role. Research their bestsellers and any unique offerings they have.
✨Customer Service Scenarios
Prepare for situational questions about customer service. Think of examples where you've gone above and beyond for a customer or resolved a difficult situation. This will demonstrate your ability to provide excellent service and meet sales goals.
✨Show Your Sales Skills
Be ready to discuss your previous sales experience and how you achieved targets. Use specific metrics if possible, like percentage increases in sales or successful campaigns. This will highlight your results-driven approach, which is key for this role.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your enthusiasm for the position and the company. Inquire about team dynamics, sales strategies, or how success is measured at Drake's. This shows you're serious about contributing to their goals.
