At a Glance
- Tasks: Deliver exceptional client experiences and provide expert styling advice in luxury menswear.
- Company: Join Drake's, a prestigious British menswear brand known for craftsmanship and quality.
- Benefits: Full-time role with competitive pay and opportunities for personal growth in luxury retail.
- Other info: Work at our iconic Savile Row flagship store with a dynamic team.
- Why this job: Be part of a team that values relationships and offers a unique shopping experience.
- Qualifications: Passion for menswear and experience in luxury retail preferred.
The predicted salary is between 31500 - 38500 £ per year.
Founded in 1977, Drake's has grown from a specialist maker of handcrafted ties into one of Britain's most respected menswear brands.
Today, under the creative direction of Michael Hill, the collection spans soft tailoring made in Italy, traditional knitwear produced in Scotland, shirts crafted in our own factory in Chard, Somerset, alongside premium jersey, outerwear, accessories and selvedge denim-all united by our philosophy of Relaxed Elegance.
We are proud of our commitment to exceptionalcraftsmanship, quality materials, thoughtfuldesignand enduring style.
Our clothes are made to be worn, enjoyed and appreciated for years to come, finding their way into the wardrobes of artists, architects, chefs, writers, photographers, entrepreneursand discerning customers around the world.
Our flagship storeat 9 Savile Rowis where clients from around the world experience the Drake's brand at its fullest.
From first-time visitors to longstanding customers, every interaction is built on genuine hospitality, thoughtful advice and a shared appreciation for quality, craftsmanshipand timeless style.
We'relooking for someone with a genuine enthusiasm for quality clothing and personal style, who enjoys building lasting relationships with clients and takes pride in delivering an exceptional retail experience.
Whether welcoming someone to Drake's for the first time or helping a longstanding client continue to build their wardrobe, you'llplayan important roleinrepresentingthe brand and creating the experience for which Drake's is known.
Working Pattern
This is a full-time position based at our flagship store on Savile Row. The role is worked on a rota basiswithregular weekend workingrequiredas part of the normal working pattern.
- Typical Trading Hours
- Monday – Saturday:9:30am – 6:30pm
Key Responsibilities
- Deliver Exceptional Client Experience
- Welcome every client with warmth, professionalismand genuine hospitality.
- Build lasting relationships that extend beyond a single purchase.
- Providethoughtful styling advice across tailoring, knitwear, outerwear, shirtingand accessories.
- Develop an understanding of each client's wardrobe and personal style.
- Follow up with clients through phone, emailand digital channels tomaintainlong-term relationships.
- Build and Grow Your Client Book
- Proactively develop a loyal portfolio of clients.
- Generate repeat business through personalised outreach and appointment selling.
- Support in-store events and private client appointments.
- Tailoring & Product Expertise
- Develop expert knowledge of Drake's tailoring, fabrics, garmentconstructionand RTWcollections.
- Confidently advise clients on fit, alterations, clothselectionand garment care.
- Takeaccuratealteration notes and communicate customer requirementsclearly
- Support clients through both Ready-to-Wear and Made-to-Order tailoring appointments, delivering a considered and consultative experience.
- Build a strong understanding of Drake's Made-to-Order offering, guiding clients through fabrics, fit and styling with confidence.
- Continue developing technical tailoring knowledge through ongoing product and fit training.
- Store Standards
- Maintain exceptional visual merchandising standards.
- Ensure the shop floor is impeccably presented throughout the trading day.
- Replenish merchandise andmaintainstock availability.
- Ensure all products are correctly ticketed and presented.
- Assistwith deliveries, stockorganisationand quarterly inventory counts.
- Team Contribution
- Work collaboratively with colleagues across Retail, Operations and Merchandising.
- Share product knowledge and best practice with the wider team.
- Contribute positively to a culture of continuous learning and exceptional service.
About You
You'lllikely possessmany of the following qualities
- A genuine interest in menswear, tailoringandcraftsmanship.
- Experience within luxury retail or premium menswear.
- Strong Ready-to-Wear tailoring experience.
- Experience with Made-to-Order tailoring or a genuine enthusiasm to developexpertisein this area.
- An understanding of garment construction, fitand alterations.
- Naturally curious, personableand confident communicating with an international clientele.
- A proactive approach to client development and relationship building.
- High attention to detail and pride inmaintainingexceptional standards.
- Commercially aware with a genuine desire to exceed sales targets.
- Comfortable using CRM systems and digital communication to build client relationships.
- What Success Looks Like
- You build a loyal base of returning clients.
- Customers trust your advice and actively seek appointments with you.
- You consistently contribute towards store performance through excellent service and thoughtful selling.
- You become recognised internally as a product expert, particularly across tailoring.
- You uphold the presentation and reputation of Drake's flagship store to the highest possible standard.
- #J-18808-Ljbffr
Luxury Menswear Stylist & Tailoring Consultant in London employer: Drake's
At Drake’s, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our commitment to employee growth is reflected in our supportive culture, where you will have the opportunity to lead impactful HR initiatives while collaborating closely with senior leadership. With competitive benefits and a focus on maintaining a welcoming atmosphere, we ensure that our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Menswear Stylist & Tailoring Consultant in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Drake's, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Drake's!
We think you need these skills to ace Luxury Menswear Stylist & Tailoring Consultant in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Drake's, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Drake's and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Drake's that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Drake's
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
