At a Glance
- Tasks: Lead a team in delivering exceptional customer service and managing store operations.
- Company: Join Drakes Supermarkets, Australia's largest independent grocery retailer with over 60 stores.
- Benefits: Enjoy a competitive salary, 10% discount for you and your family, plus great corporate perks.
- Other info: Opportunities for career progression and company-funded qualifications await you!
- Why this job: Be part of a supportive team culture and make a real impact in customer service.
- Qualifications: Customer service experience preferred but not essential; passion and leadership skills are key.
The predicted salary is between 20250 - 24750 £ per year.
- Attractive remuneration + 10% company discount for you and your family
- Full on-the-job training and support provided
- Opportunity for career progression
- Attractive remuneration + 10% company discount for you and your family
- Full on-the-job training and support provided
- Opportunity for career progression
About Us
Over 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia.
While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one.
Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience.
To achieve this, we acknowledge that our customers are the most important people in our business.
What We Offer You
Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people.
- 10% staff and family discount across all Drakes stores
- Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!
- In-depth onboarding and career progression opportunities
- Company funded retail management qualifications and first aid qualifications
- Vehicle leasing opportunities
- About This Opportunity
Our Newton store is currently looking for a motivated and hard working leader, to join and help lead the store's Customer Service department.
Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes + much more!
Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:
- Customer service experience is desired, but not essential
- Ability to supervise team members
- Passion and enthusiasm, with a very "hands on" approach
- Unparalleled commitment to customer service
- Excellent communication skills
- Ability to liaise with both team members and management
- A flair for merchandising
- Commitment to work health and safety standards
If this sounds like the opportunity you’ve been looking for, we’d love to hear from you!
#J-18808-Ljbffr
Customer Service Assistant Manager 3IC in Newton-le-Willows employer: Drakes Supermarkets
Drakes Supermarkets is an excellent employer, offering a supportive work culture that prioritises employee development and career progression. Located in Newton, the role of Customer Service Team Lead provides unique benefits such as staff discounts for you and your family, alongside comprehensive on-the-job training to ensure your success in leading a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant Manager 3IC in Newton-le-Willows
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Drakes Supermarkets. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Drakes Supermarkets before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant Manager 3IC in Newton-le-Willows
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Drakes Supermarkets:Your cover letter is your chance to shine! Tell us why you want to work at Drakes Supermarkets specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Drakes Supermarkets!
How to prepare for a job interview at Drakes Supermarkets
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
