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- Tasks: Provide top-notch technical support and be the go-to for IT issues.
- Company: Leading defence and tech company in Teesside with a strong team culture.
- Benefits: Competitive salary, generous pension contributions, and bonus incentives.
- Why this job: Grow your IT skills while making a real difference in a dynamic environment.
- Qualifications: Strong knowledge of Windows 11 and Microsoft 365 with desktop support experience.
- Other info: Join a supportive team and enjoy excellent career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
A leading defense and technology company in Teesside is seeking a Service Desk Analyst to join their IT team. This role involves providing technical support and being the first point of contact for IT issues, ensuring service level agreements are met.
Ideal candidates will have strong knowledge of Windows 11 and Microsoft 365 with at least 2 years’ experience in desktop support.
The firm offers a competitive salary and benefits package, including up to 12% matching pension contributions and bonus incentives.
Onsite IT Service Desk Analyst – Grow Your IT Skills employer: Draken
Contact Detail:
Draken Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Service Desk Analyst – Grow Your IT Skills
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend local tech meetups. Building connections can give us the inside scoop on job openings and company culture.
✨Tip Number 2
Prepare for the interview by brushing up on your Windows 11 and Microsoft 365 knowledge. We want to show off our skills, so practice common IT support scenarios that might come up during the chat.
✨Tip Number 3
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, we can tailor our application to highlight our relevant experience and skills directly related to the role.
We think you need these skills to ace Onsite IT Service Desk Analyst – Grow Your IT Skills
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 11 and Microsoft 365. We want to see how your skills match the job description, so don’t be shy about showcasing your desktop support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a perfect fit for our IT team. Keep it friendly and professional!
Showcase Your Problem-Solving Skills: As a Service Desk Analyst, you’ll be the go-to person for IT issues. In your application, share examples of how you’ve successfully resolved technical problems in the past. We love seeing your thought process!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Draken
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11 and Microsoft 365. Be ready to discuss specific features and how you've used them in your previous roles. This will show that you're not just familiar with the software, but that you can leverage it effectively in a support role.
✨Showcase Your Problem-Solving Skills
Prepare examples of past IT issues you've resolved. Think about the challenges you faced, the steps you took to troubleshoot, and the outcomes. This will demonstrate your analytical skills and ability to work under pressure, which are crucial for a Service Desk Analyst.
✨Understand Service Level Agreements (SLAs)
Familiarise yourself with what SLAs are and why they matter in an IT support context. Be prepared to discuss how you’ve ensured compliance with SLAs in your previous roles, as this shows you understand the importance of timely and effective support.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for support, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
