At a Glance
- Tasks: Lead a vibrant team to enhance guest experiences and drive restaurant success.
- Company: Join the Drake & Morgan family, known for its welcoming bars and restaurants.
- Benefits: Career progression, meals on duty, company trips, and a fun team culture.
- Other info: Enjoy your birthday off and access to employee support programmes.
- Why this job: Be part of an exciting growth phase and make a real impact in hospitality.
- Qualifications: Experience in managing busy multi-room venues and a passion for excellent service.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for a Designate Assistant General Manager to join our amazing team
Since opening our doors in 2008, the Drake & Morgan collection now has 16 beautiful bars and restaurants in London and Manchester.
We wanted to create a unique space where locals and visitors alike could enjoy thoughtful, inspired menus and innovative, crafted cocktails in the most welcoming environment.
An escape from the everyday.
You will be the best in class in your sector and will have a thirst for knowledge coupled with a desire to give your guests the very best service, standards and product.
You will be used to managing at volume and have experience within multi room, multi occasion businesses.
- The is a fantastic opportunity to join us as we enter an exciting growth period
- A flavour of the Role…
- Develop a culture of actively seeking feedback from customers on a regular basis, get to know the regular guests and acknowledge repeat custom
- Agree and implement actions to continuously improve the guest experience
- Ensure customer requests and feedback, both verbal and written are responded to promptly and efficiently
- Demonstrate a high standard of restaurant and personal presentation, ensuring good personal hygiene of self and team
- Ensure that common objectives are executed seamlessly and professionally
- Managing Sales and Conversion
- Support the implementation of revenue generation initiatives
- Assisting in management/running of staff meetings, ensuring the team are fully briefed and action points are recorded and achieved
- Review and communicate financial information to assist in proactive and timely decision making
- Manage monthly stock-takes and review results and variances with relevant departments
- Ensure that in house control systems/audit requirements are adhered to
- Maintain/develop specific departmental control systems in order to meet or exceed food and beverage margins
- Control costs without compromising standards and customer experience
- Forecast potential revenues and costs for revenue/cost centres, with particular reference to labour forecasting
- To build and maintain an efficient team of employees, driving the team towards the objectives of the business
- To support the recruitment and selection employees to the agreed staffing levels using cost effective recruitment methods
- Support the management of all employees’ performance in line with job descriptions, giving regular feedback and appraisals
What’s in it for you?
- We offer huge opportunities to progress into bigger roles in the future
- Career progression
- Meals on duty
- Full training
- Company trips & incentives
- Service charge and bonuses
- Staff Parties & Events
- Great team culture
- Your Birthday off & paid
- Access to Hospitality Actions Employee Assistance Programme
Please note you must be able to prove you are eligible to work in the UK and have excellent written and spoken English.
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Designate Assistant General Manager in London employer: Drake & Morgan
At Drake & Morgan, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters growth and development. As a Designate Assistant General Manager, you will benefit from extensive career progression opportunities, comprehensive training, and a supportive team environment, all while enjoying perks like meals on duty, company trips, and a day off for your birthday. Join us in creating memorable experiences for our guests in our beautifully designed bars and restaurants across London and Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land Designate Assistant General Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Drake & Morgan. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Drake & Morgan
Don't be shy about reaching out to Drake & Morgan directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Designate Assistant General Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Drake & Morgan and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Drake & Morgan
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
