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- Tasks: Greet customers, manage orders, and ensure smooth communication between departments.
- Company: Join a dynamic team focused on excellent customer service and efficient shipping solutions.
- Benefits: Enjoy flexible part-time hours, free parking, and easy public transport access.
- Why this job: Perfect for those who love interacting with people and thrive in a fast-paced environment.
- Qualifications: High school diploma required; customer service experience and MS Office knowledge preferred.
- Other info: Fluency in French and English is essential; start date is 22nd March 2023.
- Greet and provide courteous service to customers regarding their orders, returns and any other needs;
- Produce and prepare documentation related to the shipment of customer orders;
- Ensure the smooth internal exchange of information related to customer orders, mainly between the shipping counter and the shipping department;
- Ensure communications with our customers, through professional exchanges (via telephone, email and fax);
- Perform data entry and information research in the various computer systems;
- Ensure accurate invoicing and perform daily balancing of the day;
- Produce and process various reports, as well as perform various clerical tasks, as requested by his/her superior.
Requirements:
- Completed high school diploma, an asset if you have a college education;
- Minimum of 1 year experience in customer service, including monetary transactions with clients;
- Basic knowledge of MS Office software and Google environment;
- A strong asset if you are comfortable with warehouse management software (WMS).
Terms and conditions of employment:
- Fluency in French and English;
- Part time: be available from Monday to Friday ideally between 10:00/10:30 AM to 2:00/2:30 PM to complete 20 to 24 hours per week;
- Free parking and easy access to our branch by bus.
START DATE: 03/22/2023
Let us know if you are interested in this position. Complete this short form and we will follow up with you promptly.
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Shipping Desk Agent employer: Drake International
Contact Detail:
Drake International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shipping Desk Agent
✨Tip Number 1
Familiarise yourself with the shipping and logistics industry. Understanding common terminology and processes will help you communicate effectively with both customers and colleagues, showcasing your knowledge during any interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with customers, practice active listening and problem-solving techniques to demonstrate your ability to handle inquiries and resolve issues efficiently.
✨Tip Number 3
Get comfortable with MS Office and Google tools. Since basic knowledge of these software is required, consider taking a quick online course or tutorial to enhance your skills, which will make you stand out as a candidate.
✨Tip Number 4
If you have experience with warehouse management software (WMS), be sure to highlight it. If not, consider familiarising yourself with some basic WMS concepts, as this could give you an edge over other applicants.
We think you need these skills to ace Shipping Desk Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills related to shipping or logistics. Emphasise your ability to handle monetary transactions and your familiarity with MS Office and warehouse management software.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service experience and your fluency in both French and English. Mention your availability for the part-time hours specified and express your enthusiasm for the role.
Highlight Communication Skills: Since the role involves professional exchanges with customers, emphasise your communication skills in your application. Provide examples of how you've successfully interacted with customers in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Shipping Desk Agent position.
How to prepare for a job interview at Drake International
✨Showcase Your Customer Service Skills
As a Shipping Desk Agent, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past, especially in handling orders and returns.
✨Familiarise Yourself with Shipping Documentation
Understanding the types of documentation involved in shipping is crucial. Brush up on your knowledge of shipping processes and be ready to discuss how you would handle documentation for customer orders.
✨Demonstrate Your Communication Skills
Since the role involves professional exchanges via phone, email, and fax, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction during the interview, so be ready to demonstrate your communication prowess.
✨Highlight Your Technical Proficiency
The job requires basic knowledge of MS Office and familiarity with warehouse management software. Be prepared to discuss your experience with these tools and how you can leverage them to ensure smooth operations.
