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- Tasks: Coordinate maintenance services, manage client portfolios, and schedule engineers efficiently.
- Company: Join a family-run electrical service business with a decade of excellence in London.
- Benefits: Enjoy 25 days holiday, onsite parking, and a vibrant workplace culture.
- Why this job: Be part of a supportive team where your ideas matter and you can make a real impact.
- Qualifications: Experience in scheduling and exceptional customer service skills are essential.
- Other info: We value diversity and inclusivity, creating a welcoming environment for all.
The predicted salary is between 22000 - 29000 £ per year.
Office based, Monday to Friday, 8am-4pm
About the Company
We have been providing high quality electrical services to commercial clients across London and the Southeast for 10 years. We are a small-knit, family run business, with a friendly team who strive to provide the best service possible to our high-end clients. We are proud of our reputation for expertise and service in the industry, our commitment to quality work, and our dedicated team of electricians.
About the Role
We are looking for a maintenance service coordinator with exceptional attention to detail, organisational and problem-solving skills to become an integral part of our driven and successful team. You will be working closely with our directors, in our small office in Chelmsford, to help streamline our maintenance administration processes to deliver high quality customer service to our commercial client base. You will have sole responsibility for a portfolio of clients, working under minimal supervision.
The ideal candidate will be comfortable in an all-hands-on-deck environment, where everyone carries the ball and is a solid part of the team. You will want to grow as a person, and contribute ideas and solutions to the business and help contribute to our growth plan. You are a team player who thinks ahead and isn’t afraid to challenge things and speak up.
Responsibilities
- Managing a portfolio of clients as their dedicated service coordinator.
- Responding to and logging reactive and planned work requests from clients.
- Planning and scheduling engineers’ workloads across London and the Southeast while ensuring SLAs are met and accurate information is provided to engineers to enable them to complete works on time and to budget.
- Booking in works with clients, ensuring all relevant paperwork is submitted, dates are confirmed, materials and access equipment is ordered so the works are completed on time.
- Submitting job paperwork, quotes and invoices in a timely manner.
- Communicating and liaising with clients and engineers via phone and email.
- Building relationships with clients and engineers.
- Following up on outstanding quotes.
- Updating client portals to ensure clients are kept informed every step of the workflow.
Required Skills
- Experience of scheduling engineers and coordinating works.
- Can-do attitude.
- Exceptional customer service, relationship building and doing the very best for the customer.
- Interpersonal skills.
- Attention to detail and detail focused.
- Self-starter and pro-active.
- Problem solving.
- Multi-tasking and organisation.
Pay range and compensation package
£26,000 - £33,000 DOE
Equal Opportunity Statement
At Drake Electrical, we believe that diversity and inclusivity are essential to our success. We are committed to creating a workplace that reflects the rich diversity of our community and promotes an environment where all employees feel valued, respected, and empowered.
Benefits
- 25 days holiday plus bank holidays.
- Onsite parking.
- Fast paced, success driven environment.
- Opportunity to have an impact on a growing business.
- Workplace pension.
- Bike2Work scheme.
- Company social days.
- Discounts.
- Training & development.
Maintenance Service Coordinator employer: Drake Electrical Contractors
Contact Detail:
Drake Electrical Contractors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Service Coordinator
✨Tip Number 1
Familiarise yourself with the electrical services industry, especially in commercial settings. Understanding the specific needs and challenges faced by clients in this sector will help you stand out as a knowledgeable candidate.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. Being able to demonstrate your ability to juggle responsibilities will resonate well with our team.
✨Tip Number 3
Showcase your problem-solving abilities by discussing specific instances where you've resolved issues efficiently. This will illustrate your proactive approach and can-do attitude, which are essential for the role.
✨Tip Number 4
Build rapport with our team during any interactions. Since we value a friendly and collaborative environment, demonstrating your interpersonal skills and ability to connect with others will make a positive impression.
We think you need these skills to ace Maintenance Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling, customer service, and problem-solving. Use specific examples that demonstrate your attention to detail and organisational skills, as these are key for the Maintenance Service Coordinator role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their needs, particularly your ability to manage client portfolios and coordinate works efficiently. Show that you understand their commitment to quality service.
Highlight Relevant Experience: When detailing your work history, focus on roles where you have successfully managed multiple tasks or projects. Emphasise any experience you have in a similar environment, especially if it involved coordinating teams or working directly with clients.
Showcase Problem-Solving Skills: Include examples of challenges you've faced in previous roles and how you resolved them. This will demonstrate your proactive approach and ability to think ahead, which is crucial for the Maintenance Service Coordinator position.
How to prepare for a job interview at Drake Electrical Contractors
✨Showcase Your Organisational Skills
As a Maintenance Service Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully organised schedules or coordinated projects, highlighting your attention to detail.
✨Emphasise Problem-Solving Abilities
This role requires a proactive approach to problem-solving. Be ready to discuss specific challenges you've faced in previous positions and how you resolved them. This will show your potential employer that you're capable of thinking on your feet.
✨Demonstrate Customer Service Excellence
Exceptional customer service is key for this position. Prepare to share instances where you built strong relationships with clients or handled difficult situations effectively. This will illustrate your commitment to providing the best service possible.
✨Be a Team Player
Since the company values teamwork, be sure to express your willingness to collaborate and support your colleagues. Share examples of how you've contributed to team success in the past, showing that you can thrive in an all-hands-on-deck environment.
