At a Glance
- Tasks: Support critical infrastructure systems and ensure seamless IT operations for a global team.
- Company: Join Dragos, a leader in xOT cybersecurity, dedicated to protecting vital services.
- Benefits: Competitive salary, equity package, and comprehensive benefits plan.
- Other info: Remote-first culture with opportunities for growth in a fast-paced environment.
- Why this job: Make a real difference by safeguarding systems that impact communities worldwide.
- Qualifications: 5+ years in IT support, strong customer service skills, and experience with endpoint management.
The predicted salary is between 55000 - 55000 £ per year.
At Dragos, the mission is personal.
The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running.
Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries.
When those systems fail, people are immediately at risk.
We are the global leader in x OT cybersecurity, combining technology, threat intelligence, and expert services.
The people here chose this work because they understand what is at stake.
Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust.
If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.
About the Role
As our footprint expands across the UK, Western Europe, and the Middle East, our IT Administration team is extending follow-the-sun coverage into UK business hours to complement our existing APAC presence.
You will be the front-line and second-line IT presence for our UK/EU and broader EMEA colleagues — provisioning and supporting endpoints, running joiner/mover/leaver processes, managing identity and access, and delivering Tier 1 and Tier 2 support through Jira Service Management.
You will also contribute to global IT projects and help integrate newly acquired teams onto Dragos standards.
This is a hands-on role for someone who thrives in a fast-moving, security-conscious environment.
Responsibilities
- Provision new-hire accounts, equipment, and access so joiners are productive on day one; complete onboarding checklists across identity, endpoint, and Saa S.
- Execute timely, complete access revocation and account deactivation (email, identity, Saa S, privileged access); coordinate equipment recovery for departing employees.
- Deploy mac OS and Windows laptops — including developer-spec machines and the annual laptop refresh program — plus replacements, upgrades, and reassignments.
- Coordinate shipping, returns, device wipes, and acquisition-related equipment recovery across the region, with accurate records in the CMDB.
- Administer and troubleshoot enrollment and policies.
- Manage applications across the Dragos Saa S estate.
- Own and resolve incidents and service requests in Jira Service Management — hardware, OS, M365, connectivity, peripherals, and conferencing — escalating appropriately and meeting SLAs.
- Keep asset records accurate, maintain runbooks, provide EMEA coverage during UK/EU business hours, and support global IT projects and M&A integrations.
Qualifications
- 5+ years of hands-on experience in IT support, service desk, or systems administration in a corporate end-user environment.
- Hands-on experience with MDM/endpoint management — Microsoft Intune and Jamf (Apple Business Manager a strong plus).
- Working knowledge of Microsoft 365 and Atlassian environments.
- Experience running onboarding/offboarding (joiner/mover/leaver) processes, including account provisioning and access revocation.
- Comfortable with a ticketing/ITSM tool (Jira Service Management preferred) and working to SLAs.
- Endpoint hardware lifecycle experience: provisioning, imaging/enrollment, shipping/returns, and asset tracking.
- Strong customer-service orientation, clear written and verbal English, and the ability to work independently in a remote-first team.
- Awareness of GDPR / UK data-protection obligations when handling personal and device data.
- Familiarity with a CMDB and collaboration tooling (Slack, Zoom, Confluence).
- Exposure to endpoint patching/vulnerability remediation and security-conscious IT operations.
- Experience supporting the Arabic-speaking region / Middle East (MENA) — users, logistics, or offices in Arabic-speaking countries, preferred.
- Experience with zero-trust and privileged access tooling, preferred
- Experience supporting a fast-growing or M&A-active, globally distributed company, preferred.
Compensation
• Salary
- £55,000
- Competitive Equity Package
- Comprehensive Benefits Plan
- #LI-MM1 #LI-REMOTE
Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws.
All new hires must pass a background check as a condition of employment.
Senior IT Administrator employer: Dragos
At Dragos, we pride ourselves on being a remote-first employer that champions a culture of authenticity, transparency, and trust. As a Staff Engineering Support Engineer based in the United Kingdom, you will be part of a mission-driven team dedicated to protecting critical infrastructure, with ample opportunities for professional growth and collaboration across global teams. Our comprehensive benefits plan and competitive equity package ensure that our employees are well-supported as they contribute to a cause that truly makes a difference in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Administrator
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Dragos values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Dragos might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Dragos!
✨Direct Apply to Dragos
Let's not forget to apply directly through the Dragos website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Administrator
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dragos.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dragos. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Dragos
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
