At a Glance
- Tasks: Lead incident triage and ensure reliable cloud operations for critical infrastructure.
- Company: Join Dragos, a leader in ICS/OT Cybersecurity, dedicated to protecting essential services.
- Benefits: Competitive equity package and a remote-first work culture.
- Other info: Be part of a mission-driven team that values authenticity, transparency, and trust.
- Why this job: Make a real difference in safeguarding vital industrial systems worldwide.
- Qualifications: Experience with complex systems, cloud operations, and strong troubleshooting skills.
Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world!
About the Role
Dragos is looking for a Staff Engineering Support Engineer to join the Site Reliability and Support team, based in the United Kingdom. This role is a critical anchor for EMEA coverage, operating as a senior individual contributor embedded in a global team that handles Tier‑3 customer escalation triage and cloud operations for the Dragos platform. You will report to the Engineering SRE & Support Manager and work closely with Customer Experience, Engineering, and Product Development teams across time zones to resolve high-impact issues and keep cloud-hosted customer deployments running reliably. This person will directly support Dragos’ mission by ensuring that industrial defenders running our platform in critical infrastructure environments get expert, timely engineering response — in their time zone.
Responsibilities
- Lead cross-team incident triage for high-impact customer outages and escalations, coordinating Engineering, Product, and Customer Experience response, and contributing to preliminary root cause analysis and postmortem documentation.
- Develop and maintain observability for cloud-hosted customer deployments — build and refine system monitors, dashboards, and alerting to ensure proactive detection and fast response to platform health events.
- Serve as the senior escalation point for complex support cases in EMEA, working cases that involve multi-component interactions, deep platform internals, and unusual failure modes beyond standard troubleshooting guides.
- Translate field experience into documentation — author comprehensive scenario-based troubleshooting guides, playbooks, and knowledge base articles that Tier 1/2 support staff can act on independently.
- Drive pattern recognition across the customer base — identify recurring failure modes, surface trends to product teams, and actively collaborate on permanent fixes rather than workarounds.
Qualifications
- Demonstrated experience troubleshooting complex distributed systems in production environments — comfortable reading logs, tracing component interactions, and isolating root cause under pressure.
- Hands‑on experience with cloud infrastructure operations (AWS, Azure, or GCP) and container orchestration platforms (Kubernetes), including day‑to‑day fleet maintenance and incident response.
- Solid understanding of Linux systems administration and command‑line tooling.
- Experience supporting Elasticsearch, PostgreSQL, or similar database platforms in a production environment.
- Experience developing and maintaining monitoring and alerting infrastructure (e.g., Datadog, Prometheus, Grafana) — not just consuming dashboards, but building and tuning them.
- Strong written communication skills with a demonstrated ability to produce clear, accurate technical documentation (RCAs, runbooks, postmortems) for both internal and customer-facing audiences.
- Experience operating effectively in a customer-facing or customer-adjacent engineering role, with the judgment to balance urgency and thoroughness on competing priorities under SLA pressure.
Compensation
Competitive Equity Package
Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.
Staff Engineering Support Engineer United Kingdom employer: Dragos, Inc.
At Dragos, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. As a Staff SRE Engineer in the UK, you will benefit from extensive professional development opportunities, a supportive team environment, and the chance to make a significant impact on cloud reliability and incident management. Join us to be part of a forward-thinking company that values your expertise and encourages growth in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Staff Engineering Support Engineer United Kingdom
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Dragos, Inc., love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Dragos, Inc.
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Dragos, Inc.. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Staff Engineering Support Engineer United Kingdom
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Dragos, Inc. insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Dragos, Inc. that you’re committed to staying ahead in the game.
How to prepare for a job interview at Dragos, Inc.
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Dragos, Inc. to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Dragos, Inc..
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
