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For Companies At a Glance
- Tasks: Support the quote-to-cash process and ensure seamless order management.
- Company: Join Dragos, a leader in IC/OT Cybersecurity with a mission to protect essential services.
- Benefits: Competitive salary, equity package, and comprehensive benefits plan.
- Why this job: Make a real impact in a fast-paced SaaS environment while protecting vital industrial systems.
- Qualifications: 3+ years in Deal Desk or similar roles; strong Salesforce CPQ knowledge required.
- Other info: Remote-first culture with opportunities for growth and collaboration across teams.
The predicted salary is between 48000 - 64000 ÂŁ per year.
Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in IC/OT Cybersecurity, we are dedicated to arming our customers with best‑in‑class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote‑first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission‑oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world!
About the Role
We are seeking a dynamic and detail‑oriented Senior Order Operations Business Partner to support the end‑to‑end quote‑to‑cash process, from deal structuring through order validation and renewals management. In this highly cross‑functional role, you’ll partner closely with Sales, Finance, and Legal to create accurate Salesforce CPQ quotes, manage pricing and approvals, audit contracts, and ensure clean order handoffs to Revenue Operations. You’ll play a critical role in protecting revenue integrity, driving deal velocity, and ensuring a seamless customer experience. This is an exciting opportunity to join a fast‑paced SaaS environment, influence strategic deals, and optimize processes that directly impact company growth.
Responsibilities
- Deal Review & Analysis
- Interpret pricing and governance policies to accommodate unique customer needs.
- Own quote creation in Salesforce CPQ, ensuring accurate product configuration, pricing, and subscription alignment.
- Manage discounting and pricing governance to ensure consistency, approvals, and financial health.
- Evaluate competing priorities in deal decisions and recommend strategic solutions.
- Provide guidance on complex or nonstandard deal structures to balance customer needs with company objectives.
- Act as liaison between Sales, Finance, and Legal for approvals & ensure all approvals (discounting, renewals, non‑standard terms) are logged and tracked in Salesforce.
- Renewals Management
- Support creation and validation of renewal quotes in Salesforce CPQ.
- Ensure renewal accuracy (ARR, product continuity, term dates) and compliance with uplift/discount policy.
- Support co‑terming, upsells, partial renewals, and amendment scenarios.
- Proactively flag churn risks or exceptions and collaborate with Sales/Customer Success.
- Documentation Review
- Review opportunities for accuracy and completeness, ensuring compliance with pricing, SKUs, and customer agreements.
- Validate supporting documentation, including contracts, signatures, and approvals.
- Oversee data integrity in Salesforce, ensuring accurate transfer to NetSuite.
- Ensure closed‑won opportunities and orders are audit‑ready before handoff to Billing/RevOps.
- Confirm opportunity, quote, order, and contract align.
- Validate renewal language in contracts and ensure correct terms carry forward.
- Reduce rework and customer friction by catching errors before signature.
- Revenue Recognition & Compliance
- Ensure sales orders and renewals align with revenue recognition policies.
- Identify and resolve revenue‑related discrepancies (e.g., contract modifications, refunds, credits).
- Support the financial audit process by maintaining data integrity and internal controls.
- Process Optimization & Cross‑Functional Collaboration
- Recommend improvements to the quote‑to‑cash and renewal management processes.
- Share insights with Sales, Finance, and Legal to improve deal and renewal structuring.
- Assist with system integrations, automation initiatives, and special projects.
- Maintain confidentiality of sensitive financial and customer data.
Qualifications
- 3+ years of experience in Deal Desk, Order Operations, Revenue Operations, or a similar role.
- Strong knowledge of Salesforce CPQ, NetSuite, Clari, and quote‑to‑cash processes.
- Understanding of renewal management, revenue recognition principles, pricing structures, and contract governance.
- Excellent analytical, problem‑solving, and decision‑making skills.
- Strong ability to interpret and apply pricing and approval workflows.
- Effective communication skills with the ability to tailor messaging for different stakeholders.
- Ability to work independently in a fast‑paced environment while managing competing priorities.
- Demonstrated ability to develop process improvements and enhance operational efficiencies.
Compensation
Salary: ÂŁ56,000 Competitive Equity Package Comprehensive Benefits Plan
Job Details
- Seniority level: Mid‑Senior level
- Employment type: Full‑time
- Job function: Business Development and Sales
- Industries: Computer and Network Security
Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment. Referrals increase your chances of interviewing at Dragos, Inc. by 2x.
Senior Order Operations Business Partner employer: Dragos, Inc.
Contact Detail:
Dragos, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Order Operations Business Partner
✨Tip Number 1
Network like a pro! Reach out to current employees at Dragos on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral, which can double your chances of landing that interview.
✨Tip Number 2
Prepare for the interview by researching Dragos' mission and values. Show us how your skills align with their goal of defending industrial organisations. Tailor your answers to reflect their core values of authenticity, transparency, and trust.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. Focus on articulating your experience in deal structuring and order operations, as these are key aspects of the Senior Order Operations Business Partner role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows your enthusiasm for joining the team at Dragos and being part of their mission to make a difference.
We think you need these skills to ace Senior Order Operations Business Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Order Operations Business Partner role. Highlight your experience with Salesforce CPQ and any relevant deal desk or order operations roles to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the mission at Dragos and how your background makes you the perfect fit for this role. Be authentic and let your personality come through!
Showcase Your Analytical Skills: Since this role involves a lot of deal analysis and process optimisation, make sure to include examples of how you've used your analytical skills in past positions. We love seeing how you’ve tackled complex problems and improved processes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our mission-driven team!
How to prepare for a job interview at Dragos, Inc.
✨Know Your Stuff
Make sure you have a solid understanding of the quote-to-cash process and how it relates to order operations. Brush up on Salesforce CPQ, NetSuite, and revenue recognition principles. Being able to discuss these topics confidently will show that you're ready to hit the ground running.
✨Showcase Your Analytical Skills
Prepare examples of how you've used your analytical skills in previous roles. Think about times when you interpreted pricing policies or resolved discrepancies. This will help demonstrate your problem-solving abilities and how you can add value to their team.
✨Communicate Effectively
Practice tailoring your communication style for different stakeholders. You might need to explain complex deal structures to Sales and then switch gears to discuss compliance with Finance. Being versatile in your communication will be key in this cross-functional role.
✨Be Ready to Collaborate
Since this role involves working closely with various teams, come prepared with ideas on how to improve processes and enhance collaboration. Showing that you’re proactive about optimising workflows will resonate well with the interviewers.
