Company Description
DragonSea Group is a logistics company focused on customer care and long‑term relationships, specializing in sending excess luggage and personal belongings worldwide. Established in 2003 as DragonSea Logistics, the company has grown from its first store in Preston, UK, with a commitment to hassle‑free international delivery. DragonSea Group emphasizes peace of mind for customers, ensuring items are handled carefully from pickup through to final delivery. The organization values reliability, trust, and service quality, offering a supportive environment for team members who share these priorities.
Role Description
The Operations Assistant is a full‑time, on‑site role based in Hounslow, supporting the daily logistics and operational activities of DragonSea Group. This role includes coordinating shipments, updating tracking information, and ensuring documentation is accurate and compliant with company procedures. The Operations Assistant will liaise with customers, couriers, and internal teams to resolve queries, manage schedules, and help maintain smooth end‑to‑end delivery processes. Responsibilities also include monitoring inventory of packing materials, assisting with data entry and reporting, and contributing to continuous improvement of workflows. The position requires a detail‑oriented approach, proactive problem‑solving, and a strong focus on customer care.
Qualifications
- Strong Operations and Operations Management skills to support daily logistics activities and process coordination.
- Analytical skills to review shipment data, identify issues, and contribute to operational improvements.
- Excellent Communication and Customer Service skills to interact professionally with customers, partners, and team members.
- Ability to work accurately in a fast‑paced environment, with strong attention to detail and time management.
- Proficiency with basic office software (e.g., MS Office or similar) and comfort with digital tracking systems.
- Prior experience in logistics, transportation, or a related operational role is beneficial but not strictly required.
- Willingness to work on‑site in Hounslow and collaborate with a diverse team.
Operations Assistant in Hounslow employer: Dragonsea Group
Join our dynamic team as a Night Shift Warehouse Supervisor in Heston, West London, where we prioritise a supportive work culture and employee growth. With competitive pay and stable night shift hours, you will have the opportunity to lead a dedicated team while ensuring operational excellence in a fast-paced environment. We value your contributions and offer potential for progression as our parcel delivery operation continues to expand.
