At a Glance
- Tasks: Lead the strategy and growth of our Lounge ecosystem, enhancing airport experiences for millions.
- Company: Join Dragonpass, a leading travel platform connecting 40 million members globally.
- Benefits: Hybrid work model, career development opportunities, and a collaborative culture.
- Other info: Inclusive workplace valuing diverse backgrounds and perspectives.
- Why this job: Shape the future of travel while driving impactful business growth.
- Qualifications: Significant experience in product management with a focus on customer-facing digital products.
The predicted salary is between 60750 - 74250 £ per year.
Location: London (Hammersmith) or Altrincham
Hybrid: 3 days in the office
Experience within travel, airport services, loyalty, fintech, financial services, membership programmes, marketplace businesses or digital platforms would be particularly advantageous.
For this particular role, we will only consider applications from candidates who have significant experience owning and developing customer-facing digital products, platforms or propositions within sectors such as travel, loyalty, fintech, financial services, membership, marketplaces, technology or other complex commercial environments.
Join Dragonpass at a Defining Growth Moment. Dragonpass is one of the world's leading travel and lifestyle platforms, connecting over 40 million members across more than 130 countries with premium travel and lifestyle experiences. As we continue to expand globally, we're looking for an experienced and commercially minded Lead Product Manager to lead the strategy, development and growth of our Lounge ecosystem, including Lounge Access, Lounge Pre-Booking and Premium Lounge propositions. This is a highly visible role responsible for one of Dragonpass' most important revenue-generating product domains and a critical part of the customer experience journey.
You'll work closely with Engineering, Design, Commercial, Partnerships, Operations and Finance teams to deliver products that create value for customers while driving measurable business growth.
The Opportunity
As Lead Product Manager, you'll own the vision, roadmap and performance of Dragonpass' Lounge Proposition, helping shape the future of airport travel experiences for millions of customers worldwide. You'll combine customer insight, product expertise, commercial thinking and strategic decision-making to identify opportunities, solve problems and deliver impactful outcomes for both customers and the business.
What You'll Be Doing
- Define and deliver the product strategy and roadmap for Dragonpass' Lounge ecosystem, including Lounge Access, Lounge Pre-Booking and Premium Lounge experiences
- Lead product discovery through customer research, user feedback, behavioural analytics and market insight
- Drive product performance across customer, commercial and operational metrics
- Partner with Engineering, Design, Commercial, Partnerships and Operations teams to deliver measurable outcomes
- Own backlog prioritisation and product delivery within a cross-functional squad
- Identify opportunities to improve customer experience, engagement, adoption and revenue growth
- Develop data-driven business cases and investment recommendations
- Support proposition development, packaging, pricing and go-to-market activities
- Champion product management best practices and contribute to the development of the wider product function
- Mentor and support Product Managers and cross-functional stakeholders where appropriate
Experience Required
- Significant experience in senior product management roles with ownership of customer-facing digital products, platforms or propositions
- Proven track record of defining product strategy and delivering measurable business outcomes
- Experience working on products with revenue, profitability or commercial performance responsibility
- Strong understanding of product discovery, experimentation and data-driven decision-making
- Experience leading complex initiatives across cross-functional teams
- Strong stakeholder management skills with the ability to influence at all levels
- Experience working within agile product environments
- Excellent communication, prioritisation and problem-solving skills
- Strong commercial acumen with the ability to balance customer, business and technical priorities
What We're Looking For:
- Strategic and commercially focused product leader
- Customer-centric mindset with a passion for improving user experiences
- Strong analytical and data-driven decision-maker
- Excellent communicator and relationship builder
- Collaborative leader who thrives in cross-functional environments
- Proactive, adaptable and outcomes-focused
- Passionate about delivering products that create customer value and business growth
Why Join Dragonpass?
- Own and shape one of Dragonpass' most strategically important product domains
- Work within a high-growth international business with ambitious expansion plans
- Exposure to innovative travel, loyalty and technology solutions
- Influence product strategy, investment decisions and commercial outcomes
- Collaborative and supportive culture with strong opportunities for career development
- Opportunity to make a direct impact on the future growth of Dragonpass
At Dragonpass, we're committed to creating an inclusive workplace where everyone feels valued, respected and empowered to succeed. We welcome applications from people of all backgrounds, experiences and perspectives, and believe diversity helps us build better products, stronger partnerships and a more successful business.
Lead Product Manager: Lounge Squad employer: Dragonpass
Dragonpass is an exceptional employer, offering a dynamic and inclusive work culture that fosters innovation and growth. As a Sales Manager, you'll enjoy significant autonomy in a high-growth international business, with clear pathways for career progression and the chance to make a direct impact on our expansion. Join us at this defining moment and be part of a team that values diversity and drives success through collaboration.
