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- Tasks: Design user-friendly experiences for our app and digital products, from concept to delivery.
- Company: Join Dragonpass, a leader in travel and lifestyle benefits for global citizens.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with mentorship opportunities and a focus on continuous improvement.
- Why this job: Make a real impact on user experiences while shaping the future of travel.
- Qualifications: Proven experience in UX/UI design with a strong portfolio and expertise in Figma.
The predicted salary is between 60000 - 75000 £ per year.
Dragonpass is a leading provider of travel and lifestyle benefits for frequent flyers and global citizens. We’re a B2B2C business offering a suite of premium travel and lifestyle benefits through our enterprise clients, who pass these benefits on to their end customers.
We are looking for a versatile and impact-driven Senior Product Designer to join our growing Design team. You’ll take ownership of user-centric experiences across our app and digital products. You'll be responsible for translating strategic product visions into seamless, user-friendly experiences, ensuring every decision is backed by research, empathy, and business goals.
- Product Design Ownership: Own end‑to‑end UX/UI design for key initiatives, from discovery through delivery, ensuring solutions are user‑centred, feasible, and aligned with business goals.
- Craft & Delivery: Run design workshops and ideation sessions to shape problem framing and solution options, and produce high‑quality personas, user flows, wireframes, prototypes, and high‑fidelity designs for web and mobile, setting the standard for clear, usable, and accessible experiences.
- Design System Excellence: Lead the adoption and evolution of our Design System, identifying inconsistencies, refining components, and driving a coherent, scalable experience across product areas with Product and Engineering.
- Insight & Data: Plan and run user research, then combine qualitative insights with behavioural data, championing user‑centred, data‑informed design across the organisation, embedding UX best practices into product development.
- Embedded Collaboration: Act as a core member of squad rituals, working closely with Product and Engineering to clarify requirements, align on design direction that balances user needs, technical constraints, and business goals.
- Design Culture & Mentorship: Lead playbacks and crits, mentor & manage designers, and champion user‑centred, data‑informed design, using your cross‑squad perspective to connect the dots and raise the overall design bar.
- Continuous Improvement: Stay ahead of industry trends / AI and emerging tools, sharing relevant learnings to continuously evolve our design practice.
Proven experience as a Senior UX/UI Designer with a strong portfolio showcasing end-to-end product design for mobile apps or mobile-first web experiences. Experience working in travel, finance, loyalty, or benefits sectors (or similarly complex domains). Expert-level skills in Figma, with hands-on experience managing component libraries and design systems. Solid grounding in user research methodologies, and confident conducting qualitative and quantitative research to inform design decisions. A data-informed mindset - ideally with experience using tools like FullStory, Contentsquare, or other product analytics platforms to uncover insights and optimise experiences.
Senior Product Designer (Customer Experience) in Altrincham employer: Dragonpass
Contact Detail:
Dragonpass Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Designer (Customer Experience) in Altrincham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend design meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work, especially projects that align with user-centric design. Make sure it’s easy to navigate and visually appealing – first impressions matter!
✨Tip Number 3
Prepare for interviews by practising common design questions and scenarios. Think about how you can demonstrate your design process and decision-making skills, especially around user research and data-informed design.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Senior Product Designer (Customer Experience) in Altrincham
Some tips for your application 🫡
Showcase Your Portfolio: Make sure to include a strong portfolio that highlights your end-to-end product design work, especially for mobile apps or mobile-first web experiences. We want to see how you've tackled real-world problems and created user-centric solutions!
Tailor Your Application: When applying, tailor your application to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who understand our needs and can demonstrate how they align with our goals.
Highlight Your Research Skills: Don’t forget to emphasise your experience with user research methodologies! We’re looking for someone who can confidently conduct both qualitative and quantitative research to inform their design decisions, so let us know how you’ve done this in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Dragonpass
✨Showcase Your Portfolio
Make sure to bring a well-organised portfolio that highlights your best work, especially projects related to mobile apps or complex domains like travel or finance. Be ready to discuss your design process, the challenges you faced, and how you used user research to inform your decisions.
✨Understand the Company’s Products
Before the interview, take some time to explore Dragonpass's offerings. Familiarise yourself with their app and digital products, and think about how you would enhance the user experience. This shows your genuine interest and helps you align your design philosophy with their business goals.
✨Prepare for Design Challenges
Expect to participate in design workshops or ideation sessions during the interview. Brush up on your skills in running these sessions and be prepared to demonstrate your ability to frame problems and generate creative solutions on the spot.
✨Emphasise Collaboration Skills
As a Senior Product Designer, you'll need to work closely with Product and Engineering teams. Be ready to share examples of how you've successfully collaborated in the past, balancing user needs with technical constraints and business objectives.