Workshop Service Technician | Safety Devices

Contribute to our mission, Technology for Life. Reporting into the Workshop Team Leader, the Workshop Service Technician will be based at our Notting Hill head office and enjoy flexibility (hours and RDOs). You will play a key role in taking care of technical assistance for internal stakeholders and our customers’ products service work, and presales requirements.

Key responsibilities of this role include, but are not limited to:

• Maintenance, repair, and testing of safety devices for customers;
• Ensure timely completion of service work and associated records and reports;
• Provide technical assistance to Field Service Technicians and Territory Managers;
• Assess incoming jobs and provide feedback to customers if there are any anticipated delays;
• Conduct presales service work when requested and assist with maintaining database of customer presales requirements;
• Prepare detailed quotations for customers, assist with queries, and always positively promote Draeger;
• Prepare and submit service jobs to ensure that all jobs are invoiced on time;
• Apply a compliance focused mindset across all operations.

The ideal candidate will be equipped with the following attributes:

• 2+ years’ exposure in a similar role handling electronical and mechanical tools;
• Certificate or Diploma in an Electronic, Electrical, or Mechanical trade discipline, or equivalent experience;
• Proficiency with CRM (databases) and Microsoft applications;
• Ability to perform routine calculations and understand pricing structures to produce quotes;
• Well versed in effectively articulating company and product information to customers;
• Adaptability and readiness to handle multiple, changing priorities in a fast-paced environment;
• Team player with a positive attitude and willingness to learn;
• Exemplary understanding of compliance rules and ability to act as a role model in upholding and promoting compliance standards;
• Excellent customer focus, stakeholder liaison, problem solving, interpersonal, communication, organisational, and task management skills;
• Current Drivers License.

Make a difference – and be rewarded accordingly. Company paid Parental Leave, including Superannuation; Personal and tailored coaching for transitioning in and out of Parental Leave; Genuine and dedicated career and retirement planning and support; Corporate Social Responsibility (CSR) partnerships; Birthday and Service Anniversary vouchers; Exclusive membership with our Health & Wellbeing partner, offering a wide array of discounts; Employee Assistance Program (EAP) for you, and your family; Flat structure and open doors, giving you access to everyone in the business; Structured leadership programs, mentoring initiatives, and global learning platforms.

We are passionate about everything we do. And we do it for Life. Draeger is a globally trusted company with a well-established brand and reputation for our commitment to saving lives since 1889. We create technology and solutions to protect everyone’s great asset: their life. From hospitals to heavy industry, mining and fire rescue, people around the world rely on our products: state-of-the-art technology that combines real engineering with the digital future.

With their heart and soul, our employees are paramount to our success in protecting lives in the community. Our corporate culture is underpinned by authenticity and guided by the pillars of trust, respect, and social responsibility. The work we do provides all our employees with pride and a sense of deep purpose that is rare to find.

We welcome applications from all qualified candidates, regardless of age, gender, sexual orientation, disability, ancestry, ethnicity, national origin, cultural background, faith, marital, veteran, or social status. If you require any adjustments to be made during the application process to assist with access, please let us know. Draeger is an Equal Opportunity Employer that is committed to respect, fairness, and transparency. Everyone is unique and each Draeger employee contributes to our inclusive and diverse workplace. Applicants must demonstrate the right to work in Australia.