MVS Service Engineer in Milton Keynes

Every life is unique and so are you! At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for. As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.

About the role:

• Ensure service assistance & operational requirements as directed for customer satisfaction and achievement of department/company goals & targets.
• Provide a broad range of support services for Draeger Multi-Vendor services to clinical staff in the Milton Keynes University NHSFT hospital.
• Play a key role in ensuring that service levels are met efficiently and cost-effectively.
• Assist the MVS Site manager and other engineers with duties and tasks as required to improve hospital Clinical Engineering (CE) service performance and effectiveness.
• Lead the service upkeep of Draeger IB at MKUH NHSFT and satellite sites and mentor other engineers and apprentices on non-Draeger specialist equipment managed under MVS.

Tasks and Responsibilities:

• Comply with the Integrated Management System (IMS) and minimise any environmental impact whilst carrying out duties.
• Perform scheduled PPM (Planned Preventive Maintenance) maintenance visits and corrective repairs.
• Perform warranty/damaged repair of equipment and initiate the process to attain reimbursement from trust/user.
• Perform planned and reactive maintenance on Draeger equipment on site.
• Use CRM effectively and maintain Test Equipment and stock levels.
• Perform installation and commissioning activities.
• Attend hours, callouts, and loan testing of medical equipment with completion of documents as per trust policy and guidelines.
• Perform technical corrective actions per MHRA (Medicine and Healthcare Products Regulatory Agency) alerts/guidelines.
• Complete required company and trust documentation, such as electronic test procedures, as necessary.
• Provide feedback on the quality situation and issues from various users/departments to the Senior MVS Service Engineer.
• Work within the processes of Draeger Medical quality system & work instructions.
• Maintain company assets such as laptops and tools by company guidelines.
• Use appropriate test equipment and service tools and confirm that test equipment is correctly calibrated for maintenance and repair activities.
• Inform the other sections of Draeger MVS when repairs or maintenance are within their area of responsibility.
• Interpret results from investigations and provide advice on the results.
• Provide written factual reports on complex or difficult investigations involving DATIX incidents.
• Maintain a high concentration level and ensure adherence to safe working practices to ensure patients' and staff's continued safety of medical equipment.
• Ensure that all work on medical equipment is carried out accurately to maintain it to recognised safety standards.
• Collect and deliver medical equipment.
• Undertake the safe manual handling of medical equipment in the workshop and all hospital sites.
• Ensure that advice/assistance given to clinical staff resolves issues with medical equipment in the patient environment where an urgent response is required.
• Carry out work unsupervised in operating theatres and clinical areas that may be visibly disturbing.
• Undertake work on medical equipment that contains body fluid or pathological samples.
• Use chemicals in the maintenance of equipment.
• Ensure appropriate authorisation for working in high-risk areas, e.g. Theatres, ICUs or Laboratories.
• Comply with the Data Protection Act 1998 and the Code of Practice on Confidentiality and Data Protection.
• Follow hospital/Draeger Health & Safety and COSHH guidelines.
• Undertake any other duties according to the needs of the service.

Additional Responsibilities:

• Mentor apprentice trainees and other engineers to complex systems under the MVS remit.
• Comprehensive management of Draeger IB and maintaining appropriate documentation on CRM.

Shared responsibilities:

• Comply with the Integrated Management System (IMS) and minimise environmental impact whilst carrying out duties.
• Ensure and promote safe working conditions for all employees, visitors, and contractors.
• Embed our WeLEAD competencies: build trust, create value for the customer, enable others, provide direction, embrace diversity, and deliver results.

Your Qualifications:

• Proven experience with a wide range of medical equipment & systems.
• A Degree, HND, or equivalent in electronic/electrical engineering or a related subject is preferred.
• Proven experience with medical equipment and knowledge of Anaesthetic and ventilation devices.
• Experience in Dialysis/Hemofiltration is an added advantage.
• Knowledge of hospital communication equipment and sound understanding of electronics.
• Experience in medical device support, including preventative maintenance, servicing, inspection, repair, calibration, quality control, safety, acceptance testing and health service procurement.
• Experience of medical equipment maintenance to component level.
• Experience in applying current medical equipment safety standards at work.
• Strong written communication skills, including producing clear and professional letters and emails.
• Experience in spreadsheet use for effective data production/presentation.
• Experience of working as part of a team.

Skills, Special Competencies:

• VRCT membership.
• Full UK Driving license.
• Familiarity with NHS guidelines and regulations.
• Ability to organise and prioritise to meet a wide range of diverse & demanding activities.
• Familiarity with MHRA Device guidelines.
• Good time management skills.
• Ability to travel to other sites and attend off-site training courses, conferences, and seminars.
• Follow all the Trust Security policies and procedures.
• Excellent written and verbal English communication skills.
• Good communication and negotiating skills.
• Assertiveness skills.
• Good IT skills, including device network configuration and settings.

The Dräger Workplace:

Dräger's Benefits:

• 27 days holiday plus bank holidays, with option to purchase up to 3 additional days.
• Discounted critical illness cover, dental cover and partner life assurance.
• Healthcare cash plan.
• Salary sacrifice car scheme.
• Discounted shopping & leisure vouchers.
• Cycle to Work.
• Gym membership discounts – up to 25%.
• Charity Giving scheme.

Dräger's dedication:

At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow. We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All are welcome to apply!

Who we are:

From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into ‘technology for life’.