At a Glance
- Tasks: Assist customers with service execution and manage service orders efficiently.
- Company: Join Dräger, a leader in medical and safety technology making a real difference.
- Benefits: Enjoy 27 days holiday, hybrid working, and discounts on health and leisure.
- Other info: Flexible working options available to suit your needs.
- Why this job: Be part of a team that supports life-saving technology and enhances customer satisfaction.
- Qualifications: Secondary education or equivalent experience; strong customer service skills required.
The predicted salary is between 33806 - 41318 £ per year.
Who we are
Every life is unique and so are you!
At Dräger we protect, support and rescue lives day in and day out.
We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.
As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust.
Wherever Dräger products are used, it's about the most important thing: it's about life.
About the role
- Assist internal and external customers in all aspects of Service execution.
- The role encompasses all in and outbound communication from the Service team along with Service order generation as well as the fulfilment of the core tasks.
- Generate new, renewed and amended Service Contracts including but not limited to Total, Preventative Care and Sensor Exchange
- Invoice Service Contracts and Orders
- Service Renewal Quotation generation and follow up.
- Service order generation for Field Service Engineer (FSE) equipment and ensuring that the engineer is kept informed of delivery dates
- Co-ordinate fault call outs for the Field Service Engineers
- Review and resolve the Service Error Log
- Call handling for all internal and external customer queries in respect to service
- Customer issue escalation and resolution
- Management and compliance of key team tasks
- Maintain & improve customer satisfaction by the provision of high-level support to customers, including ensuring timely and efficient processing of customer requests with respect to service
- Assist with logistic operations in terms of invoice control & accuracy through review of receipted orders / contracts
- Create and maintain accurate quotation data within Draeger systems including but not limited to SAP and CRM
- Undertake any other duties and projects in order to meet personal, team and organizational objectives
- Maximize potential sales of service contracts through a high level of customer service being provided.
- Shared responsibilities
All employees have a responsibility
- to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
- to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions
- to embed our We LEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results
- Reporting Relationships
- Manager
- Service Administrator Team Leader
- Size of team/environment
Small team of 6 (7 including Team Lead), working within a fast-paced customer service environment
Role Requirements
Education/Qualifications
- Educated to Secondary Education level or equivalent commercial experience is essential
- Related Experience
- IT knowledge: MS Office
- Customer orientation
- Ability to organise and prioritise
- Ability to work as part of a team and as an individual
- Reliability
- Experienced in phone-based business to business customer service within a specialist team
- Experience of working to targets
Skills, Special Competencies
- Exceptional Customer Service Skills. - Essential
- Knowledge of Draeger Products – Desirable
- SAP and CRM – Advantagious
- Microsoft Excel-Desirable
- Time Management Skills-Esstential
- Empathy-Essential
- Eye for Accuracy-Essential
- Team player
- The ability to work using own initiate
Benefits
- 27 days holiday plus bank holidays, with option to purchase up to 3 additional days
- Flexi scheme
- Hybrid working available
- Discounted critical illness cover, dental cover and partner life assurance
- Healthcare cash plan
- Subsidised canteen
- Discounted shopping & leisure vouchers
- Salary sacrifice car scheme
- Cycle to Work
- Gym membership discounts – up to 25%
- Charity Giving scheme
We are open to flexible working and will consider a range of options, including adjustments to working hours, patterns, and location, depending on the needs of the role.
If you have specific requirements, we encourage you to discuss them with us as part of the application process.
dedication
At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.
We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
All are welcome to apply!.
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Service Administrator (Fixed Term Contract) in Blyth employer: Drägerwerk AG & Co. KGaA
Draeger, Inc. is an exceptional employer located in Telford, PA, offering a hybrid work environment that promotes flexibility and work-life balance. With a strong focus on employee growth, the company provides comprehensive benefits including generous paid time off, health insurance, and retirement plans, alongside a vibrant work culture that encourages collaboration and innovation. Employees also enjoy unique perks such as an on-site gym and game room, making Draeger a rewarding place to build a meaningful career in marketing.
Contact Details:
Drägerwerk AG & Co. KGaA Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator (Fixed Term Contract) in Blyth
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Drägerwerk AG & Co. KGaA.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Drägerwerk AG & Co. KGaA. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Administrator (Fixed Term Contract) in Blyth
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Drägerwerk AG & Co. KGaA.
How to prepare for a job interview at Drägerwerk AG & Co. KGaA
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Drägerwerk AG & Co. KGaA's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Drägerwerk AG & Co. KGaA offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
