At a Glance
- Tasks: Manage service orders, customer communication, and repair documentation in a dynamic team.
- Company: Join Dräger, a global leader in medical and safety technology dedicated to saving lives.
- Benefits: Enjoy 27 days holiday, gym discounts, and a cycle to work scheme.
- Other info: Work in a supportive environment with opportunities for personal development and training.
- Why this job: Be part of a mission-driven company that values diversity and personal growth.
- Qualifications: GCSEs in English and Maths or relevant experience; strong IT and customer service skills required.
The predicted salary is between 30000 - 42000 £ per year.
Who we are
Every life is unique and so are you!
At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.
As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it\'s about the most important thing: it\'s about life.
About the role
Primary Tasks
- Create suitable service orders within SAP for all receipts into the workshop
- Physical processing of customer equipment.
- Generation of customer service order acknowledgments
- Preparation and supply of customer quotation
- Creation of customer invoice
- Creation of dispatch documentation
- Creation of 3rd party repair requisitions
- Ensure accuracy of repair documentation
- Chasing of outstanding customer orders within specified targets
- Monitor and maintain customer details
- Ensure departmental targets are achieved
- Provide first line technical advice for customers regarding repairs
- Customer communication on all repair queries regarding receipt/despatch, delays, quotations, invoicing in a timely and effective manner
- Arrange courier shipments when required
- Direct contact with 3rd party suppliers is required
Additional Tasks
- Undertake personal development and training as required
- Assist with projects as directed
- Provide administrative support to Repair Centres when requested
Shared responsibilities
All employees have a responsibility:
- to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
- to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions
- to embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results
Reporting Relationships
Manager
- Lead Administrator
Size of team/environment
- The service administration team made up of seven people and sits within the wider Service & Repairs team consisting of 24 people.
Role Requirements
Education/Qualifications
- GCSEs at grade C or above (or equivalent) in English Language & Mathematics is desirable or proven work experience
Related Experience
Desirable experience:
- Proven administration and coordination skills
- Experience in a range of customer administration activities
- Working knowledge of SAP
- Customer service experience (communication face to face, telephone and email)
Skills, Special Competencies
- Strong IT skills (Outlook, Microsoft Excel and Word),
- Ability to prioritise workload to ensure customer expectations are achieved
- Data input accuracy is essential
Benefits
- 27 days holiday plus bank holidays, with option to purchase up to 3 additional days
- Flexi scheme
- Discounted critical illness cover, dental cover and partner life assurance
- Healthcare cash plan
- Subsidised canteen
- Discounted shopping & leisure vouchers
- Salary sacrifice car scheme
- Cycle to Work
- Gym membership discounts – up to 25%
- Charity Giving scheme
Dedication
At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.
We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
All are welcome to apply!.
From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over years of experience, passion and the bold ideas of more than 16, employees, we are committed to turning technology into ›technology for life‹.
Repairs Administrator in Blyth employer: Dräger
At Dräger, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and personal growth. As a Repairs Administrator, you will be part of a dedicated team within a leading international organisation, where you can develop your skills while contributing to life-saving technologies. With generous benefits such as 27 days holiday, gym membership discounts, and a commitment to employee development, Dräger is the ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Administrator in Blyth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dräger. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dräger before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Repairs Administrator in Blyth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dräger:Your cover letter is your chance to shine! Tell us why you want to work at Dräger specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dräger!
How to prepare for a job interview at Dräger
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
