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For Companies At a Glance
- Tasks: Manage service orders, customer communication, and repair documentation in a dynamic team.
- Company: Join Dräger, a global leader in medical and safety technology dedicated to saving lives.
- Benefits: Enjoy 27 days holiday, gym discounts, and a cycle to work scheme.
- Why this job: Be part of a mission-driven company that values diversity and personal growth.
- Qualifications: GCSEs in English and Maths or relevant experience; strong IT and customer service skills required.
- Other info: Work in a supportive environment with opportunities for personal development and training.
The predicted salary is between 30000 - 42000 £ per year.
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At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.
As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it\’s about the most important thing: it\’s about life.
About the role
Primary Tasks
- Create suitable service orders within SAP for all receipts into the workshop
- Physical processing of customer equipment.
- Generation of customer service order acknowledgments
- Preparation and supply of customer quotation
- Creation of customer invoice
- Creation of dispatch documentation
- Creation of 3rd party repair requisitions
- Ensure accuracy of repair documentation
- Chasing of outstanding customer orders within specified targets
- Ensure departmental targets are achieved
- Provide first line technical advice for customers regarding repairs
- Customer communication on all repair queries regarding receipt/despatch, delays, quotations, invoicing in a timely and effective manner
- Arrange courier shipments when required
- Direct contact with 3rd party suppliers is required
Additional Tasks
- Undertake personal development and training as required
- Assist with projects as directed
- Provide administrative support to Repair Centres when requested
Shared responsibilities
All employees have a responsibility:
- to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
- to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions
- to embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results
Reporting Relationships
Manager
- Lead Administrator
Size of team/environment
- The service administration team made up of seven people and sits within the wider Service & Repairs team consisting of 24 people.
Role Requirements
Education/Qualifications
- GCSEs at grade C or above (or equivalent) in English Language & Mathematics is desirable or proven work experience
Related Experience
- Proven administration and coordination skills
- Experience in a range of customer administration activities
- Working knowledge of SAP
- Customer service experience (communication face to face, telephone and email)
- Strong IT skills (Outlook, Microsoft Excel and Word),
- Ability to prioritise workload to ensure customer expectations are achieved
- 27 days holiday plus bank holidays, with option to purchase up to 3 additional days
- Discounted critical illness cover, dental cover and partner life assurance
- Subsidised canteen
- Salary sacrifice car scheme
- Cycle to Work
- Gym membership discounts – up to 25%
- Charity Giving scheme
At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.
We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
All are welcome to apply!.
From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over years of experience, passion and the bold ideas of more than 16, employees, we are committed to turning technology into ›technology for life‹.
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Repairs Administrator employer: Dräger
Contact Detail:
Dräger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Administrator
✨Tip Number 1
Familiarise yourself with SAP, as it's a key part of the role. Consider taking an online course or tutorial to boost your confidence and understanding of how to create service orders and manage customer documentation effectively.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be communicating with customers about repairs and invoices, practice clear and concise communication, both verbally and in writing, to ensure you can handle queries efficiently.
✨Tip Number 3
Get comfortable with Microsoft Excel and Word, as strong IT skills are essential for this position. Try creating sample reports or documents to showcase your proficiency during any discussions with the hiring team.
✨Tip Number 4
Research Dräger's products and services to understand their impact on safety and medical technology. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the company and its mission.
We think you need these skills to ace Repairs Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administration and customer service. Emphasise any familiarity with SAP and your strong IT skills, as these are crucial for the Repairs Administrator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working in a life-saving technology environment. Mention specific examples of how your previous experience aligns with the responsibilities listed in the job description.
Highlight Communication Skills: Since the role involves customer communication regarding repairs, ensure you demonstrate your strong communication skills in both your CV and cover letter. Provide examples of how you've effectively handled customer queries in the past.
Proofread Your Application: Before submitting, carefully proofread your application to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Repairs Administrator position.
How to prepare for a job interview at Dräger
✨Know Your SAP Basics
Familiarise yourself with SAP, as it's a key part of the role. Be prepared to discuss how you've used similar systems in the past and how you can quickly adapt to new software.
✨Demonstrate Customer Service Skills
Since the role involves direct communication with customers, think of examples where you've successfully handled customer queries or complaints. Highlight your ability to communicate effectively via phone, email, and face-to-face.
✨Showcase Your Administrative Experience
Be ready to talk about your previous administrative roles and how they relate to the tasks listed in the job description. Mention any experience with creating service orders, invoices, or dispatch documentation.
✨Emphasise Teamwork and Collaboration
The position is part of a larger team, so be prepared to discuss how you work well with others. Share examples of how you've contributed to team goals and supported colleagues in achieving targets.
