Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Clinical Engineering team and manage customer orders in a dynamic healthcare environment.
- Company: Join Dräger, a global leader in medical technology dedicated to saving lives.
- Benefits: Enjoy 27 days holiday, health plans, gym discounts, and more!
- Why this job: Make a real difference in healthcare while developing your skills in a supportive team.
- Qualifications: A-Levels and experience in customer service or database management preferred.
- Other info: Inclusive workplace that values diversity and offers excellent career growth opportunities.
The predicted salary is between 30000 - 40000 £ per year.
About The Company
Every life is unique, and so are you! At Dräger, we protect, support, and rescue lives every day. We are an international medical and safety technology leader that develops pioneering devices, software, services, and solutions trusted worldwide.
About The Role
This role is based at the Milton Keynes University Hospital NHS FT- Clinical Engineering and DEMS Northampton with attendance at Milton Keynes College for academic studies. It aims to develop into a business administrator with a global leader in medical technology.
The Job Responsibilities
- Assists the MVS team in the day-to-day running of the Clinical Engineering department.
- Fulfills and manages the Hospital Trust Installed Base using relevant Trust and Dräger asset management software systems.
- Carries out all pertinent tasks for customer communication and order management (e.g., order entry, verification).
- Handles all incoming customer calls; 80% of requests should be handled immediately.
- General customer inquiries.
- Order management – entry of incoming orders into the ERP system, invoicing.
- Local product handling, purchasing and logistic coordination.
- Maintenance / service contract administration (e.g., scheduling).
- Administration and follow‑up of orders and service reports.
- Scheduling of 3rd‑party contractor visits.
- Inventory management – MVS spare parts in eQuip or similar database.
- Administration of Trust PPM flow chart and follow‑up.
- Creating new device commissioning on Dräger and Trust database systems.
- Asset disposal follow‑up with customers/departments.
- Task completion with engineer’s documentation on database systems (e.g., test cards).
Additional Responsibilities
- Maintenance planning & scheduling (Classic & MVS).
- Managing cross‑charge workflow.
- PPM follow‑up processes.
Shared Responsibilities
- Compliance with the Integrated Management System (IMS) and minimising environmental impact.
- Promotion of safe working conditions for all employees, visitors, and contractors.
- Embedding WeLEAD competencies: building trust, creating value for the customer, enabling others, providing direction, embracing diversity, and delivering results.
Reporting Relationships
Manager – MVS & DEMS Service Manager.
Your Qualifications
Role Requirements
- Education & Qualifications: Minimum of A‑Level with exposure to customer service, database management, MS Excel data, MS Office, and customer management training/experience.
- Related Experience: Experience delivering high customer care and dealing face‑to‑face with customers. Desire to work in an engineering role. Self‑motivated, methodical, capable of working in a team and to deadlines. Experience with SAP. Asset base management software systems (Equip). Preferred experience in NHS administration role.
Skills & Special Competencies
- Ability to organize and prioritize to meet a wide range of diverse & demanding activities.
- Familiarity with MHRA device guidelines.
- Good time‑management skills to allow continuity of process while multi‑tasking.
- Adherence to all Trust security policies and procedures.
- Good communication and negotiation skills, both written and verbal.
- Experience in contact with patients and distressing situations.
- Assertiveness skills.
- Good IT skills, including device network configuration and settings.
- Reliability, honesty & trustworthiness; acting as an ambassador for the company.
- Familiarity with medical equipment desirable.
- Familiarity with infection control and prevention in medical equipment application/use.
Benefits
- 27 days holiday plus bank holidays, with option to purchase up to 3 additional days.
- Discounted critical illness cover, dental cover, and partner life assurance.
- Healthcare cash plan.
- Discounted shopping & leisure vouchers.
- Cycle to work.
- Gym membership discounts – up to 25%.
- Charity giving scheme.
Dedication & EEO Statement
At Dräger we have a clear vision of an inclusive working environment that embraces diversity. We consider candidates with the required qualifications and experience for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All are welcome to apply!
If you have any questions, please contact Sally Jordan Email: sally.jordan@draeger.com
Apply Now
Please apply directly through our career portal: https://erecruitment.draeger.com/index.php?ac=application&jobad_id=18956
MVS Business Administrator - Fixed Term till Aug 2027 in Milton Keynes employer: Dräger
Contact Detail:
Dräger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MVS Business Administrator - Fixed Term till Aug 2027 in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research Dräger's values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer service and administration. We want to demonstrate our problem-solving skills and ability to handle challenging situations with ease.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows that we appreciate the opportunity and are keen to join the team at Dräger.
We think you need these skills to ace MVS Business Administrator - Fixed Term till Aug 2027 in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the MVS Business Administrator role. Highlight any customer service experience and familiarity with database management, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working in medical technology and how your background makes you a great fit for our team at Dräger.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure to demonstrate your strong written communication skills in your application. We want to see how you can effectively convey information and handle inquiries.
Apply Through Our Website: Don't forget to apply directly through our career portal! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dräger
✨Know Your Stuff
Before the interview, make sure you understand Dräger's mission and the specifics of the MVS Business Administrator role. Familiarise yourself with their products and services, especially in clinical engineering. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you handled inquiries or resolved issues effectively, as this will demonstrate your capability in managing customer relationships.
✨Be Organised and Methodical
Highlight your organisational skills during the interview. Discuss how you prioritise tasks and manage multiple responsibilities, especially in a busy environment like a hospital. You might want to mention any tools or methods you use to stay organised, as this aligns well with the job requirements.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the challenges faced in the role, or how success is measured. Asking questions shows your enthusiasm for the position and helps you gauge if it's the right fit for you.