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For Companies At a Glance
- Tasks: Provide top-notch service and support for life-saving medical technology.
- Company: Join Dräger, a leader in medical and safety technology.
- Benefits: Enjoy 27 days holiday, a company car, and health perks.
- Why this job: Make a real difference in people's lives with cutting-edge technology.
- Qualifications: Degree in electronics or related field with relevant experience.
- Other info: Be part of a diverse team dedicated to innovation and growth.
The predicted salary is between 36000 - 60000 £ per year.
Who we are
Every life is unique and so are you! At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for. As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.
About the role
As a Draeger Field Service Engineer you will ensure service assistance & operational requirements as directed by geographically, by product line, by task, etc. delivering the highest level of customer satisfaction and achievement of the service operations goals & targets. You will assist all Regional Service Managers, Team Leaders, Senior Engineers, or others such as Project Managers, Account Managers with duties and tasks as required to improve service performance and delivery of required projects & services across Draeger’s products.
Tasks and Responsibilities
- Performs scheduled maintenance visits and corrective repairs as directed.
- Performs warranty repairs as directed.
- Performs installation and commissioning activities as directed.
- Performs technical corrective actions as directed.
- Feedback quality situation and issues from field to the Service Management Team via regular meetings within local team.
- Tracks installed base accuracy and reports variances to Service Support Team.
- Provides support to sales for replacement / special sales programs.
- Provides support to sales and marketing for congresses, exhibitions, demos, workshops etc.
- Provides support to Lifecycle sales to develop contracts and assist in achievement of lifecycle business goals.
- Maintains company assets & tools in accordance with company guidelines.
Shared responsibilities
All employees have a responsibility:
- To comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
- To ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions.
- To embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results.
Reporting Relationships
Manager: Regional Service Manager
Size of team/environment
Team of regionally based field service engineers, typically around 20. All engineers report to Regional Service Managers via Team Leaders and are supported with Senior Engineers Specialists by product modality.
Role Requirements
Education/Qualifications
Ideally degree qualified in related subject such as electronics; electrical or computing studies with 3-5 years’ experience.
Related Experience
Applicants for the position should have proven experience over a wide range of capital equipment & systems. Ideally with experience of medical related devices and background.
Skills, Special Competencies
- Able to deliver a high level of customer care and develop long standing customer relationships.
- Ability to organise and prioritise to meet a wide range of diverse & demanding activities.
- Ability to work as part of a team.
- Resolve complex issues and excellent problem-solving skills.
- To be able to complete CCNSG plus any other required skill cards.
- To be eligible for registration to the VRCT scheme or similar professional body.
- To be reliable, honest & trustworthy and act as an ambassador for the company always.
- Communication skills.
- Relevant IT experience.
Dräger‘s Benefits
- 27 days holiday plus bank holidays, with option to purchase up to 3 additional days.
- Company car or monthly car payment allowance.
- Discounted critical illness cover, dental cover and partner life assurance.
- Healthcare cash plan.
- Discounted shopping & leisure vouchers.
- Cycle to Work.
- Gym membership discounts – up to 25%.
- Charity Giving scheme.
Dräger‘s dedication
At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow. We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All are welcome to apply!
From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over years of experience, passion and the bold ideas of more than 16, employees, we are committed to turning technology into technology for life.
Field Service Engineer - Southeast London in Hemel Hempstead employer: Dräger
Contact Detail:
Dräger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Southeast London in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current Dräger employees on LinkedIn. You never know who might give you a heads-up about an opportunity or refer you directly!
✨Tip Number 2
Prepare for those interviews! Research Dräger’s products and services, and think about how your skills can contribute to their mission of saving lives. Practice common interview questions and be ready to showcase your problem-solving abilities.
✨Tip Number 3
Show your passion for customer care! As a Field Service Engineer, you'll need to demonstrate that you can build long-lasting relationships with clients. Share examples from your past experiences where you went above and beyond for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Dräger team and making a difference in the world.
We think you need these skills to ace Field Service Engineer - Southeast London in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Service Engineer role. Highlight any relevant experience with medical devices or capital equipment, as this will catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about working at Dräger and how your background aligns with our mission of protecting lives. Keep it personal and engaging!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've resolved complex issues. We love candidates who can demonstrate their ability to think on their feet and deliver results.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes straight to the right people!
How to prepare for a job interview at Dräger
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to medical devices and systems. Familiarise yourself with Dräger's products and services, as well as any recent innovations in the field. This will show your genuine interest and help you answer technical questions confidently.
✨Showcase Your Customer Care Skills
Since this role involves a high level of customer interaction, be prepared to discuss how you've built and maintained customer relationships in the past. Share specific examples where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with Dräger's values.
✨Demonstrate Team Spirit
This position requires collaboration with various teams, so highlight your ability to work well in a team environment. Prepare anecdotes that showcase your teamwork skills, especially in challenging situations, to illustrate how you can contribute positively to the regional service engineers' team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or future projects. This not only shows your enthusiasm for the role but also helps you gauge if Dräger is the right fit for you. It’s a win-win!
