Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Field Service Engineer, ensuring top-notch service and customer satisfaction.
- Company: Dräger is a global leader in medical and safety technology, dedicated to saving lives.
- Benefits: Enjoy 27 days holiday, a company car, gym discounts, and more!
- Why this job: Make a real impact in healthcare while working with cutting-edge technology and a supportive team.
- Qualifications: Degree in electronics or related field with 3-5 years of experience required.
- Other info: Diversity is key at Dräger; we welcome all qualified candidates.
The predicted salary is between 36000 - 60000 £ per year.
Who we are
Every life is unique and so are you!
At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.
As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it\’s about the most important thing: it\’s about life.
About the role
As a Draeger Field Service Engineer you will ensure service assistance & operational requirements as directed by geographically, by product line, by task, etc. delivering the highest level of customer satisfaction and achievement of the service operations goals & targets.
As a Draeger Field Service Engineer you will assist all Regional Service Managers, Team Leaders, Senior Engineers, or others such as Project Managers, Account Managers with duties and tasks as required to improve service performance and delivery of required projects & services across Draeger’s products.
Tasks and Responsibilities
1. Performs scheduled maintenance visits and corrective repairs as directed.
2. Performs warranty repairs as directed.
3. Performs installation and commissioning activities as directed.
4. Performs technical corrective actions as directed.
5. Feedback quality situation and issues from field to the Service Management
Team via regular meetings within local team.
6. Tracks installed base accuracy and reports variances to Service Support Team.
7. Provides support to sales for replacement / special sales programs.
8. Provides support to sales and marketing for congresses, exhibitions, demos, workshops etc.
9. Provides support to Lifecycle sales to develop contracts and assist in achievement of lifecycle business goals.
10. Maintains company assets & tools in accordance with company guidelines.
Shared responsibilities
All employees have a responsibility:
· To comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
· To ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions.
· To embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results.
Reporting Relationships
Manager
Regional Service Manager
Size of team/environment
Team of regionally based field service engineers, typically around 20. All engineers report to Regional Service Managers via Team Leaders and are supported with Senior Engineers Specialists by product modality.
Role Requirements
Education/Qualifications
Related Experience
Skills, Special Competencies
From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over years of experience, passion and the bold ideas of more than 16, employees, we are committed to turning technology into ›technology for life‹.
Dräger‘s Benefits
Dräger‘s dedication
At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.
We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
All are welcome to apply!.
Field Service Engineer - Cenral and North London Area, employer: Dräger
Contact Detail:
Dräger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Cenral and North London Area,
✨Tip Number 1
Familiarise yourself with Dräger's products and services. Understanding the technology and solutions they offer will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Dräger. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the application process.
✨Tip Number 3
Prepare for technical questions related to field service engineering. Brush up on your problem-solving skills and be ready to discuss how you've handled complex issues in previous roles, as this is crucial for the position.
✨Tip Number 4
Showcase your customer service skills. Since the role involves maintaining high levels of customer satisfaction, be prepared to share examples of how you've successfully built and maintained relationships with clients in the past.
We think you need these skills to ace Field Service Engineer - Cenral and North London Area,
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service engineering, particularly with medical or safety technology. Emphasise any specific skills that align with the job description, such as problem-solving and customer care.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background aligns with Dräger's mission of protecting and supporting lives, and provide examples of how you've delivered high levels of customer satisfaction in previous roles.
Highlight Relevant Qualifications: Clearly list your educational qualifications and any certifications related to electronics, electrical, or computing studies. If you have completed CCNSG or similar skill cards, make sure to mention these as they are essential for the role.
Showcase Teamwork and Communication Skills: In your application, provide examples of how you've worked effectively within a team and communicated with various stakeholders. This is crucial for the role, as you'll be collaborating with Regional Service Managers and other engineers.
How to prepare for a job interview at Dräger
✨Know Your Technical Stuff
As a Field Service Engineer, you'll need to demonstrate your technical knowledge. Brush up on the specific equipment and systems you'll be working with at Dräger. Be prepared to discuss your previous experience with similar technologies and how you've solved complex issues in the past.
✨Showcase Your Customer Care Skills
Customer satisfaction is key in this role. Think of examples where you've gone above and beyond for a customer or resolved a challenging situation. Highlight your ability to build long-lasting relationships and how you can contribute to Dräger's commitment to high-quality service.
✨Demonstrate Teamwork
You'll be part of a team of engineers, so it's important to show that you can work well with others. Prepare to discuss how you've collaborated with colleagues in the past, supported team goals, and contributed to a positive working environment.
✨Embrace the Company Values
Familiarise yourself with Dräger's WeLEAD competencies. Be ready to explain how you embody these values in your work. Whether it's building trust, creating value for customers, or embracing diversity, showing alignment with the company's culture will make a strong impression.
