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For Companies At a Glance
- Tasks: Handle customer inquiries and manage product orders via phone and email.
- Company: Join Dräger, a leader in medical and safety technology dedicated to saving lives.
- Benefits: Enjoy 27 days holiday, gym discounts, and a cycle to work scheme.
- Why this job: Be part of a mission-driven team that values diversity and personal growth.
- Qualifications: Secondary education or equivalent experience in customer service is preferred.
- Other info: Candidates from all backgrounds are encouraged to apply!
The predicted salary is between 24000 - 36000 £ per year.
Who we are
Every life is unique and so are you!
At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.
As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it\’s about the most important thing: it\’s about life.
About the role
All employees have a responsibility to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
Product Order management – from entering incoming device and lifecycle orders into the ERP system up to invoicing.
Shared responsibilities
All employees have a responsibility:
Reporting Relationships
Manager
Size of team/environment
Role Requirements
Education/Qualifications
Related Experience
Skills, Special Competencies
Dräger‘s Benefits
Dräger‘s dedication
At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.
We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
All are welcome to apply!.
From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over years of experience, passion and the bold ideas of more than 16, employees, we are committed to turning technology into ›technology for life‹.
Customer Service Representative employer: Dräger
Contact Detail:
Dräger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with Dräger's products and services. Understanding the technology and solutions they offer will not only help you in interviews but also demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your customer service skills, especially in a phone-based environment. Practising common scenarios can prepare you for potential questions during the interview process.
✨Tip Number 3
Network with current or former employees of Dräger on platforms like LinkedIn. They can provide insights into the company culture and the specific expectations for the Customer Service Representative role.
✨Tip Number 4
Prepare to discuss how you handle customer inquiries and issues. Be ready to share examples from your past experiences that highlight your problem-solving skills and ability to work as part of a team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Representative position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in phone-based business environments. Highlight any relevant IT skills, such as proficiency in MS Office, SAP, or CRM systems.
Write a Strong Cover Letter: In your cover letter, express your passion for working in a role that supports life-saving technology. Mention specific examples of how you have successfully handled customer inquiries and resolved issues in previous roles.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dräger
✨Know the Company
Before your interview, take some time to research Dräger. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Customer Service Skills
As a Customer Service Representative, you'll need to showcase your ability to handle inquiries and resolve issues. Prepare examples from your past experiences where you successfully managed customer interactions, especially in a phone-based environment.
✨Familiarise Yourself with Relevant Tools
Since the role involves using ERP and CRM systems, brush up on your IT skills, particularly with MS Office and any relevant software. If you have experience with SAP, be ready to discuss it, as this could set you apart from other candidates.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, company culture, or specific responsibilities of the role. This shows that you're engaged and serious about the position.
